Application Support Specialist

Robert Half • West Palm Beach, FL • 2w ago

Description

Position Summary:

We are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. This role is responsible for providing technical and functional support for business-critical applications. The ideal candidate will serve as a key point of contact for users, troubleshoot application issues, coordinate with vendors or internal development teams, and ensure smooth day-to-day operations of software platforms.

Responsibilities:

Provide first and second-level support for enterprise applications and resolve end-user issues in a timely and professional manner.

Monitor application performance and health, identifying and escalating issues when needed.

Log, track, and manage support tickets using a service management platform (e.g., ServiceNow, Jira, Zendesk).

Collaborate with cross-functional teams, including IT, QA, developers, and vendors, to troubleshoot and resolve system bugs or outages.

Assist in application testing, updates, upgrades, and patching.

Document system configurations, known issues, and solutions to create a knowledge base for internal teams.

Support data analysis, reporting, and extraction tasks related to supported applications.

Participate in UAT (User Acceptance Testing) and support post-deployment activities.

Provide training and guidance to users on system features and best practices.

Ensure compliance with security protocols, data integrity standards, and IT policies.

Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

2+ years of experience in an application support, technical support, or IT analyst role.

Strong troubleshooting skills with knowledge of application lifecycles and support methodologies.

Familiarity with SQL for data querying and analysis.

Experience supporting enterprise-level systems (e.g., ERP, CRM, HRIS, or custom applications).

Knowledge of ITSM tools like ServiceNow, Jira, or Zendesk.

Basic understanding of networking, operating systems (Windows/Linux), and databases.

Excellent communication, customer service, and documentation skills.

Ability to prioritize and manage multiple support tasks in a fast-paced environment.

Apply today for immediate consideration!!

No third party vendors!!

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Project/Construction Coordination (Onsite)

RTX Corporation • West Palm Beach, FL • 1h ago

Trucking & Construction

Date Posted: 2025-05-01 Country: United States of America Location: PW109: West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or I...

1h ago

Go to Apply

Manager, Sales and Marketing

Sinclair Broadcast Group • West Palm Beach, FL • 10h ago

Management & Administrative

This Job Description May Cause Extreme Excitement and Career Growth At AMP Sales & Marketing Solutions, we believe a great workplace isn't just something we say - it's something you can feel when you join the...

10h ago

Go to Apply

Director, Sales and Marketing

Sinclair Broadcast Group • West Palm Beach, FL • 10h ago

Sales & Marketing

10h ago

Go to Apply

Truck Driver CDL A Home Daily

Ryder System • Riviera Beach, FL • 10h ago

Trucking & Construction

Position Description Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in West Palm Beach, FL For more Details Call Name or Text "Autumn" to 205-973-6577 See a...

10h ago

Go to Apply

Warehouse Associate - Entry Level

Ferguson Enterprises, LLC. • West Palm Beach, FL • 10h ago

Manufacturing & Warehouse

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex...

10h ago

Go to Apply

SAP Supply Chain Systems Manager

NextEra Energy • Juno Beach, FL • 10h ago

Management & Administrative

SAP Supply Chain Systems Manager Date: Apr 30, 2025 Location(s): Juno Beach, FL, US, 33408West Palm Beach, FL, US, 33407 Company: NextEra Energy Requisition ID: 87488 Florida Power & Light Company is the...

10h ago

Go to Apply

Physical Therapist

Select Medical • Wellington, FL • 10h ago

Hospital & Medical

Overview Position: Physical Therapist - Outpatient Location: 3319 State Road 7, Suite 310 Wellington Florida 33449 Schedule: Full Time Monday-Friday, Schedule TBD Compensation: $76,000-$90,000/year pending expe...

10h ago

Go to Apply

Lead Commodity Finance Analyst

NextEra Energy • Juno Beach, FL • 10h ago

Finance & Accounting

Lead Commodity Finance Analyst Date: Apr 30, 2025 Location(s): Juno Beach, FL, US, 33408 Company: NextEra Energy Requisition ID: 87477 NextEra Energy Marketing is one of the nation's leading electricity and n...

10h ago

Go to Apply

ADMINISTRATIVE ASSISTANT I - 67016692

MyFlorida • West Palm Beach, FL • 10h ago

Management & Administrative

ADMINISTRATIVE ASSISTANT I - 67016692 Date: Apr 29, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/hu...

10h ago

Go to Apply

Business Analyst

Aston Carter • Juno Beach, FL • 10h ago

IT & Engineering

Trade Analyst Job Description Conduct basic operational analyses to support informed decision-making within the business unit, under the direction of a Senior Business Analyst, Business Analyst I, or immediate super...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.