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SCITLS Quality Assurance & SLA Lead

General Dynamics Information Technology • Offutt Air Force Base, NE • 2w ago

Req ID: RQ197870

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Quality Assurance

Skills:

Corrective and Preventive Action (CAPA),Hiring,Quality Analysis

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Quality Assurance & SLA Lead supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Quality Assurance & SLA Lead supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW A Quality Assurance & SLA Lead WILL MAKE AN IMPACT

Manages and leads team of auditors to provide QA support.

Leads quality control and management efforts developing and applying quality standards and has independent, direct reporting to corporate GDIT to ensure objective auditing and reporting.

Documents service challenges or outages, directs requests for corrective actions to appropriate points of contact, and logs relevant activity.

Conducts weekly meetings with operational oversight staff to capture trends and lessons learned and ensures broader program awareness.

Participates in weekly update briefings to ensure operational awareness.

Maintains and updates program Quality Control Plan (QCP) and uses the Quality Assurance Checklist.

Coordinates with vendors for scheduled audits/vulnerability assessment activities.

Participates in vulnerability management meetings.

Ensures appropriate knowledge management practices across the enterprise.

Manages, monitors, measures, and reports SLA and KPI performance with automated performance reporting and deliver reports.

Executes performance reviews at the request of the Government.

Develops OLAs with AF or AF-managed third parties.

WHAT YOU'LL NEED TO SUCCEED:

Education: BA/BS or equivalent

Required Experience: 5+ years of experience

Security Clearance Level: Top Secret with SCI eligibility

Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

SCITLS

The likely salary range for this position is $144,410 - $195,378. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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