We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You are:
The Client Account Management Manager provides day-to-day management of client relationships and strategic direction on all aspects of the account, articulating human brand experience strategies and briefs to the client and multi-disciplinary teams. Understand client's business landscape and identify complexity.
The work:
Client Service
Responsible for the day-to-day ownership, development and nurturing of client relationships
Responsible for using your knowledge of key client challenges to seek new opportunities for increased revenue on your piece(s) of business, proactively driving these internally and presenting them to the client
Be the voice of the client within the agency and the voice of the agency to the client, and mediate between the two to get to the most effective outcome
Responsible for managing up to your bl/mp in order to keep them sufficiently informed on the day-to-day of the account or of any issues or opportunities
Ensure the briefs, work and team are thinking in an integrated way
Must maintain a high level of knowledge of the client's business
Creative & Strategic
Be an integral part of the development of strategic and creative output, attending all key meetings and ensuring required actions are done by you or your team
Pressure test creative briefs and work against the client's needs at every stage of a campaign's lifecycle
Be a strategic partner to your planner on the client business
Check creative output for alignment to the client's business objectives and ensure this is key in the presentation of that work
Be responsible for thinking outside the box and bringing insightful and relevant info to the development
Lead the presentation of creative work and rationale for said work
Attend all research where possible and ensure you are present at all debriefs
Mobilize appropriate resources
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture's full capabilities
Improve client and customer relationships working with client account and account management team leadership
Plan, deliver and execute project(s) and program(s)
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
Team Management
Responsible for managing, developing and the day-to-day pastoral care of your account team
Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for:
The effective & organized management of client feedback to agency, and creative/strategic push back to client
Managing the client from briefing, strategy, creative to execution & evaluation of the campaign
All client meetings: ensure agendas are issued and accurate contact reports are produced
Weekly status meetings (both client & internal)
Ensuring all client meetings (including calls) have a follow-up contact report
Ensuring the highest quality and standard of all deliverables
Here's what you'll need:
· Minimum 8 years of experience in account management, account planning, advertising, communications or marketing
· Minimum 5 years of digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences
· Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social
Bonus points if:
· Bachelor's degree or equivalent (minimum 12 years) work experience
· At least 9 years of digital marketing agency or client-side experience managing complex relationships
· Solid understanding of creative and production processes across channels
· CRM expertise and proficient understanding of how to integrate CRM into emerging channels
· Strong ability to understand insights and turn them into strategic plans
· Ability to independently manage multiple projects simultaneously
· Ability to inspire and lead teams by setting forth a vision for the account
· Ability to negotiate SOWs on behalf of the Agency and manage scope with Client
· Must possess ability to translate vision into tactical steps within a project
· Experience or category knowledge for assigned client preferred
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $94,400 to $224,600
Colorado $94,400 to $194,100
District of Columbia $100,500 to $206,700
Illinois $87,400 to $194,100
Minnesota $94,400 to $194,100
Maryland $87,400 to $179,700
New York $87,400 to $224,600
Washington $100,500 to $206,700
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
