Information Technology Technician 7-E9 (Core Infrastructure Services)
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Information Technology Technician 7-E9 (Core Infrastructure Services)
Salary
$23.77 - $30.98 Hourly
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
0801-25-24-36SE
Department
Technology, Management and Budget
Opening Date
04/01/2025
Closing Date
4/15/2025 11:59 PM Eastern
Bargaining Unit
UNITED AUTO WORKERS (UAW)
Description
Benefits
Questions
Job Description
This position is a tier 1 operator that serves a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites, serving the departments and citizens of the State of Michigan.
For additional information, please see the links below:
Position Details (http://MCSC.state.mi.us/AgencyPDFs/INFTTCHED30RITTAPRIL2025UPDATE.pdf)
TheDepartment of Technology, Management and Budget (https://youtu.be/H_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
The state of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested. Please consider sending in your application today.
Candidates selected for this position must complete the Michigan State Police background check. This extensive background check requires fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.
Required Education and Experience
Education
Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
Experience
Information Technology Technician 7
No specific @type or amount is required.
Information Technology Technician 8
One year of experience equivalent to an Information Technology Technician 7.
Information Technology Technician E9
Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
Alternate Education and Experience
Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
Additional Requirements and Information
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a detailed resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter explaining your interest in this position.
Please submit a copy of your official college transcripts with your application.Click here (https://www.michigan.gov/documents/mdcs/OfficialTranscript\693831\7.pdf) for the State of Michigan (SOM) definition of an Official College Transcript. Failure to attach a copy of your official college transcripts may result in you being screened out of the process.
Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on theNational Association of Credential Evaluation Services (https://www.naces.org/members) or theAssociation of International Credential Evaluators, Inc. (http://aice-eval.org/members/) Failure to attach a copy of your foreign degree evaluation may result in you being screened out of the process.
View the job specification at:
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application. Responses to the questions below must match what is on your application and are used for screening purposes. Have you read and understand the process for submission and use of your application materials?
Yes
No
02
INFTTCH - Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum; OR significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum; OR an associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems. If so, please attach a copy of your official college transcripts.
Yes
No
03
INFTTCH - Please select your level of experience.
None.
At least one year of experience equivalent to an Information Technology Technician.
At least two years of experience equivalent to an Information Technology Technician.
At least three years of experience equivalent to an Information Technology Technician.
04
Are you ITIL v3 Foundation or higher certified? Please attach certification to your application.
Yes
No
05
If you aren't ITIL v3 certified or higher, do you understand you will need to be within one year from date of hire?
Yes
No
N/A, as already ITIL v3 certified or higher and have attached the certification.
06
How many years' experience do you have of computer training?
None
Less than 1.5 years
1.5 to 3 years
3 to 5 years
5 or more years
07
If you indicated you have experience in computer training please describe the extent of your experience and make sure that you document this experience in your application package. If none, @type N/A.
08
How many years' experience do you have working in an enterprise monitoring environment?
None
Less than 1 year
1 to 3 years
3 to 5 years
5 or more years
09
If you indicated you have experience working in an enterprise monitoring environment, please describe the extent of your experience and make sure that you document this experience in your application package. If none, @type N/A.
10
How many year's of general experience do you have with computer room and or help desk environment?
None
Less than 1 year
1 to 3 years
3 to 5 years
5 or more years
11
If you indicated you have general experience with computer room and or help desk environment, please describe the extent of your experience and make sure that you document this experience in your application package. If none, @type N/A.
12
Do you have experience with Remedy or any style of ticketing/tracking system?
Yes
No
13
If you answered yes to having experience working with Remedy or any style of a ticketing/tracking system, please describe the extent of your experience and make sure that you document this experience in your application package. If you answered no, @type N/A.
14
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?
Yes
No
15
If applicable, did you attach a copy of your official transcripts/foreign degree evaluation? Failure to attach official transcripts/foreign degree evaluation may result in your application being screened out of this hiring process.
Yes
No
Not applicable
Required Question
Employer
State of Michigan
Department
Technology, Management and Budget
Address
DTMB-HR@michigan.gov
Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street
Lansing, Michigan, 48909
Phone
Attn: HR Office
Website
www.michigan.gov/dtmb
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