Customer Service Representative

CVS Health • East Lansing, MI • 22h ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Candidates must reside in close proximity to East Lansing, MI and be willing to work 3 days in office Tuesday, Wednesday and Thursday.

Work Hours 8:30 am to 5:00 pm Eastern Time Zone.

Position Summary

You will work in front of a computer for approximately 8 hours speaking with members on the phone and working on other responsibilities in between calls.

Answers questions and resolves issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts.

Works collaboratively with members and colleagues to deliver world class customer experience.

Educates & assists with member portal.

Provides members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.

Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes.

Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems.

Takes immediate action when confronted with a problem or made aware of a situation.?

Required Qualifications

1+ year of Customer Service experience in a call center, demonstrating ability to be empathetic and compassionate.

1+ year of Microsoft Office Suite Experience.

Excellent customer service and critical thinking.

Must have experience working multiple screens and applications.

Effective organizational skills and ability to manage multiple tasks.

Effective communication skills, both verbal and written.

Preferred Qualifications

1+ year of Flexible Spending experience.

Education

High School diploma, G.E.D. or equivalent experience.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/12/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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