OMEGA

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences - offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA.

Renowned for its pioneering spirit, OMEGA stands as one of the world's most iconic luxury watch brands. With a history rooted in precision, innovation, and exploration, OMEGA has been the official timekeeper of the Olympic Games, a trusted partner for NASA's lunar missions, and a favored choice for watch collectors worldwide. Every OMEGA timepiece reflects a legacy of excellence, combining Swiss craftsmanship with cutting-edge technology and timeless design. The OMEGA brand's pursuit of precision and mastery aligns seamlessly with REEDS' own commitment to excellence.

Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall and Northlake Mall are key shopping destinations, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte's fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.

The Role: Assistant Boutique Manager

This boutique is exclusively operated by REEDS Jewelers, offering a curated selection of fashionable diamond jewelry and OMEGA timepieces. This is an opportunity to lead a store dedicated to a legacy of precision, innovation, and global prestige in luxury timepieces and fine jewelry. We're looking for an energetic and driven Assistant Boutique Manager to support an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the OMEGA and REEDS brands.

This is more than a job-it's a chance to grow within a luxury brand, help shape a high-performing team, and make an impact through leadership, service, and personal growth.

What You'll Do

Sales & Business Support

Partner with the Store Manager to drive store performance, supporting sales goals, KPIs, and profitability

Analyze sales trends to identify daily and weekly opportunities for growth

Serve as a brand ambassador, leading by example on the sales floor

Support effective merchandising, inventory management, and promotional execution

Client Experience & Community Engagement

Help foster a client-first culture centered on luxury service and elevated experiences

Support an appointment-driven business model and assist in hosting client appointments

Participate in personalized client outreach and clienteling efforts to build long-term relationships

Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty

Collaborate with corporate teams on local marketing and community initiatives

Team Development & Leadership

Support and enable the recruitment, onboarding, and ongoing development of store associates

Coach and motivate team members to achieve personal and store sales goals

Provide daily feedback, recognition, and developmental support to foster a high-performance team culture

Help ensure all associates complete product knowledge, selling skills, and client service training

Operations & Store Standards

Support accurate inventory management, shrink control, and proper POS system use

Ensure the boutique maintains brand visual standards and exceptional presentation

Assist with payroll, scheduling, and operational tasks in alignment with business needs

Help execute all store operations with attention to detail, efficiency, and excellence

Our Values

We lead through REEDS' core principles:

Integrity - Do what's right, always

Performance Excellence - Drive results and growth

Stewardship - Build trust at every turn

Professionalism - Lead with confidence and consistency

Entrepreneurial Spirit - Think boldly, act decisively

Team Orientation - Support, uplift, and collaborate

Passion - Love what you do and share it with others

Requirements

Required Qualifications

3+ years of experience in luxury retail, timepieces, or jewelry

Proven ability to exceed sales goals while building brand loyalty

Strong leadership presence with coaching, conflict resolution, and team-building skills

Proficient in POS systems, Microsoft Office, and digital communication tools

Availability to work a flexible schedule including evenings, weekends, and holidays

High School Diploma or equivalent

Ability to stand long durations of time and carry up to 30 lbs.

Legal authorization to work in the U.S.

Preferred Qualifications

Experience with premium timepiece brands

GIA coursework or certifications

Deep passion for horology and creating elevated, memorable client experiences

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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Assistant Store Manager - OMEGA - Southpark Mall