$18-$19 per hour

Corning, NY

Contract

Duration: 12 Months Contract (with possible extension)

Job Description:

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Responsibilities:

Customer Support: Provide exceptional service to internal customers via phone/email/Teams

Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

Event Coordination: Assist department groups in planning and executing customer events.

Recordkeeping: Maintain accurate records of requests, orders, and communications.

Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Experience:

Preferred: Previous experience in a call center, customer service, or administrative support role.

Preferred Skills:

Desire to grow strong customer service skills, including listening skills

Strong phone and keyboarding skills and use of general office/call center equipment

Experience with Microsoft Office suite and general call center and work order concepts and/or systems

Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately

Demonstrate good organizational skills, detailed oriented, punctual

Professional, friendly, and positive approach to customers' expectations and requests

Ability to work well under pressure and remain positive

High level of integrity and confidentiality

Demonstrates good interpersonal skills

Demonstrates good written and verbal communication skills

Education:

2-year associate's degree or work experience equivalent preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Jobs in Knoxville

Customer Service Coordinator