Account Protection Specialist - T4
Phoenix, AZ, United States
Sunrise, FL, United States
Job Description
Looking for a great opportunity to grow your career with the best? If you have a natural curiosity, solutions oriented, are a strong negotiator and a will to win. Apply to join our Credit and Collections team in CBO Decisioning.
Schedule: Business hours of operations are Monday through Friday from 8:00 a.m. to 10:00 p.m. EST. Saturday and Sunday 10:00am to 6:30pm EST. Shift differentials for nights and weekend are provided. Candidates must be flexible as shifts will be provided during the training period.
This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.
Responsibilities
As a US Credit and Collections colleague, you are a skilled problem solver who looks to provide outstanding service to our Customers while enabling spend and mitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.
Qualifications
Minimum Qualifications:
Previous customer/fraud servicing experience
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Unquestionable integrity with high business acumen
Analytical and problem-solving skills with strong attention to detail
Strong interpersonal, communication and listening skills
Navigate multiple systems and digital tools to service our Customers
Strong flexibility and able to adapt to change
Self-motivated and ability to manage time effectively
Preferred Qualifications
Inbound and Outbound call center servicing experience preferred
Financial Literacy
Ability to analyze complex account information and make effective decisions in ambiguous situation
Demonstrate personal excellence by remaining positive and resilient in difficult situations
Self-motivated and ability to manage time effectively
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights (https://www.eeoc.gov/poster) " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Job Info
Job Identification 26016491
Job Category Operations/Customer Service
Posting Date 11/13/2026, 01:50 PM
Apply Before 11/27/2026, 07:00 AM
Degree Level High School Graduate
Job Schedule Full time
Job Shift Day
Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US1500 NW 136th Avenue, Sunrise, FL, 33323, US
Salary Range $20 - $35.82 hourly + bonus + benefits
Career Area Customer Service and Travel
Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)
