Academic Resource Center Specialist (HEOa)
POSITION DETAILS
The Academic Success Center (ASC) provides students with opportunities to develop strong academic skills to promote success and become self-motivated learners through individualized and small group assistance.
Reporting to the Associate Director of Pre-College Programs and Academic Success, the Academic Resource Center Specialist will be responsible for the day-to-day management of the ASC.
The Academic Resource Center Specialist will be responsible for tracking, maintaining, and assessing data needed for the analysis of tutoring, academic support initiatives, and interventions. They will research current pedagogy trends and best practices in academic support to ensure programs offer high-quality services that meet students' needs. The specialist will also facilitate mandatory training and research-informed professional development seminars to improve tutoring techniques. The specialist will support making data-informed decisions.
In addition to the CUNY Title Overview, responsibilities will include but are not limited to:
Recruit, hire, train, and supervise tutors and administrative staff.
Conduct tutor observations and annual evaluations.
Create and maintain tutor schedules, track sessions, and troubleshoot issues as they arise
Coordinate embedded tutor program for first-year experience gateway courses and tutor liaison assignments for continuing courses.
Develop, promote, and facilitate workshops, drop-in sessions, tabling, special events, and other projects that support academic momentum, persistence, and retention.
Provide workshops to help students learn concepts and assist with mastering course content in areas of expertise.
Maintain internal and external websites, organize communication and outreach campaigns, and regularly update marketing martials for multiple modalities including print, social media, campus monitors, and email to increase student participation in academic support services.
Process student referrals and liaise with faculty to connect students with tutors and academic support services.
Monitor the usage of Tutor.com and support students with accessing the platform when needed.
Represent the ASC at campus events, select committees, and working groups to increase collaborations and connect students to appropriate resources.
Some evening and weekend hours are required
QUALIFICATIONS
Bachelor's degree and four years' related experience required.
Preferred Qualifications:
Experience in higher education; including teaching and supervisory experience in academic support services.
Exhibit proficiency in usage of the Navigate360 scheduling system and Office365.
Excellent communication and presentation skills are essential.
Strong leadership and mentoring ability to support staff and students as well as knowledge of student development and adult learning theories.
Experience providing academic support in multiple modalities, including in-person and online.
A master's degree in English, education, or other related area is preferred.
CUNY TITLE OVERVIEW
Administers the activities of a learning resource or support center.
Supports the design and delivery of academic resources such as tutoring, remedial and other student programs and services, delivered in a variety of modes, including on-line
Produces and administers training programs, lectures, workshops, seminars and special events
Collaborates with various College offices to improve student and faculty services; implements new services and assures existing services are effectively provided.
Serves as resource expert for students and faculty regarding center policies and procedures, and if needed, technology issues related to their learning experience
May assist and/or supervise office operations and/or department budget
-Performs related duties as assigned.
Job Title Name: Academic Resource Center Specialist
CUNY TITLE
Higher Education Assistant
FLSA
Exempt
COMPENSATION AND BENEFITS
$59,256 - $79,630; Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Before applying, candidates are asked to visit the Stella and Charles Guttman Community College "Prospective Employees" webpage ( https://guttman.cuny.edu/human-resources/prospective-employees/) to learn some of the many reasons to join us at Guttman.
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID (33151) or Title (Academic Resource Center Specialist (HEOa)). Select "Apply Now" and provide the requested information.
In order to be considered for the position, candidates must upload as one document, by the closing date:
A cover letter that highlights your education and experience and what would make you a Model Guttman Employee
Resume/CV
Contact information for 3 professional references.
Incomplete applications will not be considered.
Candidates must be legally authorized to work in the United States on a full-time basis. Sponsorship will not be offered for this position.
CLOSING DATE
December 14, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 33151
Location: Guttman Community College
Job Type: Full-Time
