Analyst-Device Intake & Governance

Ford Motor Company • Nashville, TN • 1d ago

The Intake Analyst plays a critical role within the Connectivity Intake & Governance team's function, ensuring every request entering the connectivity organization is properly captured, clarified, categorized, and routed. This individual will manage requests from submission through handover, maintaining clear documentation and communication throughout the process. The Intake Analyst works closely with requesters, Stakeholder Representatives, and downstream teams (e.g., Network Engineering, Architecture, Security, Operations, MFG IT) to ensure requests are triaged efficiently and set up for successful execution. This role also will be crucial in developing custom tools as needed.

This role requires strong attention to detail, excellent written and verbal communication skills, and the ability to manage multiple requests simultaneously in a fast-paced environment. The ideal candidate is comfortable working with ticketing/intake systems, enjoys process-driven work, and can build effective working relationships across technical and business stakeholders.

Intake & Documentation

Receive, log, and acknowledge incoming requests submitted via standardized intake forms (portal, ServiceNow, or dedicated email)

Create clear, concise summaries of requests, including objectives, scope, stakeholders, and initial requirements

Ensure request forms are complete, following up with requesters for additional details or clarification as needed

Build and maintain catalogued service offerings in the Network space

Establish AAA Wired MAB and 802.1x enforcement policy and guidelines

Develop and maintain tools and dashboards to improve customer experience

Triage & Categorization

Categorize requests (e.g., New Feature, Infrastructure Upgrade, Troubleshooting, Consultation) and assess urgency and potential impact

Conduct preliminary assessment and prioritization with input from a Stakeholder Representative, Requester and Site owner

Determine the appropriate downstream team (e.g., Network Engineering, Architecture, Security, Operations, MFG IT) for handoff

Routing & Handover

Facilitate handoff of requests to the appropriate specialized connectivity team, ensuring all relevant documentation is attached

Coordinate handover meetings for complex projects between the Intake Team, requester, and receiving team; provide clear documentation in the ticketing system for simpler requests

Track requests until formally accepted by the downstream team

Communication & Continuous Improvement

Provide ongoing status updates to requesters and act as a liaison during the initial phase of the request

Gather feedback on the quality of intake submissions to support continuous improvement of the intake process

Manage and maintain the intake system/platform (e.g., JIRA, ServiceNow, custom portal)

Identify gaps in processes and find improvements

Required:

Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience

Experience with ticketing/intake systems such as JIRA or ServiceNow

Strong written and verbal communication skills

Excellent organizational skills with the ability to manage multiple requests and priorities simultaneously

Demonstrated attention to detail and follow-through

Scripting or programming skills (e.g. Python) for network automation

Preferred:

Experience in a connectivity, telecom, wireless, MFG or IoT environment

Prior experience in a business analysis or coordination role

Ability to work effectively with both technical and non-technical stakeholders

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision, and prescription drug coverage

Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year's Day

This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

LI-Remote

LI-GR1

Similar Jobs

Supply Technician (EX)

Veterans Affairs, Veterans Health Administration • Nashville, TN • 21min ago

IT & Engineering

Summary This position serves as Supply Technician (Medical) for the Medical Supply Distribution (MSD) areas of Supply Chain Management Service within the VA Health Care System. As a Supply Technician, you will provide wa...

21min ago

Go to Apply

(USA) Personal Shopper - Sam's

Walmart • Franklin, TN • 30min ago

Position Summary... What you'll do... Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships upgrades and credit accou...

30min ago

Go to Apply

(USA) Member Specialist

Walmart • Franklin, TN • 31min ago

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regardi...

31min ago

Go to Apply

Senior Financial Analyst, Finance Transformation and Analytics - North America Customer Fullfillment

Amazon • Nashville, TN • 34min ago

Finance, Accounting & Banking

Description Finance is all about the numbers... unless you work in NACF Finance; here it is knowing the numbers and so much more. Amazon operates the most complex retail fulfillment network in the world, delivering billi...

34min ago

Go to Apply

Supply Chain Category Principal - Packaging, Global Packaging Category

Amazon • Nashville, TN • 54min ago

Manufacturing & Warehouse

Description Amazon's Global Packaging Organization is seeking a Supply Chain Category Principal to architect the supply chain strategy for our global packaging program. This role sets the technical bar for how we source,...

54min ago

Go to Apply

Manager Knowledge Based Engineering - Supply Chain

Deloitte • Nashville, TN • 54min ago

Management & Administrative

We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing th...

54min ago

Go to Apply

Manager Knowledge Based Engineering - Supply Chain

Deloitte • Hermitage, TN • 55min ago

Management & Administrative

55min ago

Go to Apply

Supply Chain Execution Consultant, Experienced Associate

PwC • Nashville, TN • 57min ago

Management & Administrative

The Opportunity As a Supply Chain Execution Consultant, Experienced Associate you will support client engagements focused on improving supply chain execution, process flow, and end-to-end visibility within our Operations...

57min ago

Go to Apply

Ruconest Account Manager - Upper Midwest

Pharming Healthcare • Nashville, TN • 1h ago

Management & Administrative

Ruconest Account Manager - Upper Midwest Overview Reporting to Regional Business Director, the Ruconest Account Manager (RAM) - Upper Midwest will be responsible for all sales and marketing activities for Ruconest (for H...

1h ago

Go to Apply

Ruconest Account Manager - Northern California

Pharming Healthcare • Nashville, TN • 1h ago

Management & Administrative

Ruconest Account Manager - Northern California Overview Reporting to Regional Business Director, the Ruconest Account Manager (RAM) - Northern California will be responsible for all sales and marketing activities for Ruc...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)