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Information Technology Support Technician

New Vision Co-op • Brewster, MN • 2d ago

Brewster, MN (http://maps.google.com/maps?q=38438+210th+Street+Brewster+MN+USA+56119) - IT

Job Type

Full-time

Description

Summary: The IT Field Technician will be responsible for providing on-site technical support, installation, and maintenance of computer systems, hardware, software, and networks. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

Technical Support: Provide on-site and remote troubleshooting, repair, and maintenance for desktops, laptops, printers, and other IT equipment.

Installation & Configuration: Install and configure hardware, software, and network components, ensuring proper functionality and connectivity.

Network Management: Assist in the setup, maintenance, and troubleshooting of local area networks (LAN), wide area networks (WAN), and other networking systems.

Customer Service: Communicate effectively with clients to understand their technical issues, provide timely updates, and ensure customer satisfaction.

Documentation: Maintain detailed records of service requests, equipment installations, configurations, and repairs.

Training: Educate end-users on the proper use of hardware and software, providing guidance and training as needed.

Preventive Maintenance: Perform regular maintenance checks to prevent system issues and ensure optimal performance of IT equipment.

Asset Management: Track and manage IT assets, including hardware and software inventory, ensuring accurate records of equipment distribution, usage, and disposal.

Collaboration: Work closely with other IT team members to resolve complex technical issues and implement new technologies.

Requirements

Education: Associate's degree in Information Technology, Computer Science, or a related field preferred. Work in a related field

Experience: This is an entry level position providing on-site technical support and troubleshooting

Proficiency in Windows

Knowledge of networking protocols and equipment (routers, switches, firewalls).

Experience with common office software (Microsoft Office Suite, email clients, etc.).

Familiarity with remote support tools and ticketing systems.

Soft Skills:

Strong problem-solving abilities and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and manage time effectively.

High level of customer service orientation.

Ability to lift and carry equipment up to 50 lbs, as well as navigate various work environments, including office spaces, industrial sites, and data centers.

Salary Description

$19-$25

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