Remote
Full time
R-141717
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Associate Systems Administrator, Supply Chain Rapid Response Team
The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you'll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected.
We're looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don't need to know everything coming in. What's most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes.
This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology!
Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.
Duties and Responsibilities:
Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services
Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow
Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause.
Manages automation infrastructure for DCs, MDCs, and Ship Hubs.
Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.
Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates
Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed
Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations
Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records
Qualifications and Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.
1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role.
Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred.
Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment.
Fundamental knowledge of supply chain operations and supporting technology platforms.
Basic understanding of IT service management principles and ticketing systems.
Working knowledge of SQL and database concepts.
Familiarity with automation technologies used in distribution and logistics environments.
Strong analytical, problem-solving, and communication skills (both verbal and written).
Ability to explain technical concepts to both technical and non-technical audiences.
Self-motivated, meticulous, and able to manage multiple priorities effectively.
Willingness to participate in on-call support rotation and occasional travel to distribution locations.
Demonstrated reliability, accountability, adaptability, and commitment to attendance.
Strong customer focus and commitment to service excellence.
Must be comfortable taking calls and speaking directly to internal partners and customers on the phone.
CompTIA A+, Network+, or similar entry-level certification a plus.
Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus.
Experience using ServiceNow or another IT service management platform a plus.
Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus.
Experience creating user documentation or knowledge articles a plus.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
LI-REMOTE
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Pay Range:
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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
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$4,387.02 - $7,681.62
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.
Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
