People Operations Manager

Riggs CAT • Little Rock, AR • 3h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4892357 Riggs CAT\ \ Description:

People Operations is the backbone of the employee experience at Riggs Cat, from a new hires first day and throughout their Riggs career. This leader runs that function hands-on: setting standards for the team, handling the situations that call for experience, compassion, leadership and good judgment, while building processes that scale as the company grows. Everything here lives the Riggs Way Urgent. Selfless. Excellent.

What you will do

Lead the People Operations team

Set priorities, standards, and service expectations for the Specialist and Generalist; coach, develop, and develop both through respective career paths

Build cross-training and documented procedures so payroll, benefits, and associate support never depend on one person

Step in hands-on during peak periods such as open enrollment, year-end payroll, and high-volume hiring and spikes in day-to-day employee questions

Develop an updated catalog of job roles and levels within roles while working across departments to update salary / hourly ranges by level and criteria for job role level movement

Own hiring and onboarding

Work with department and branch managers: workforce needs, job postings, compliance, employee support and disciplinary matters

Run a consistent onboarding program for office and skilled hires alike, from paperwork and orientation through the first 90 days

Build hiring and onboarding processes that can scale quickly, including bringing on entire teams at once as Riggs Cat grows

Guide employee relations and separations

Serve as the go-to resource for managers and associates on concerns, conflict, coaching, and corrective action

Conduct and document workplace investigations, and recommend fair, consistent outcomes

Handle terminations where necessary: review documentation, prepare the conversation, conduct or support the meeting, and complete separation steps

Make exit feedback actionable through addressing needed improvements while determining a way to spot and address retention risks

Draft and enforce policy

Assist in drafting new policies and updating existing policies and handbook language working with in-house counsel

Communicate policy changes in plain terms and train managers to apply them consistently

Maintain a working understanding of current federal and state employment regulations (e.g., FLSA, FMLA, ADA, EEO, I-9), flag risks early, and know when to involve in-house or employment counsel

Maintain accurate, confidential personnel records and audit-ready documentation

Oversee benefits, payroll, and reimbursements

Ensure benefits administration, payroll, and reimbursements are accurate, on time, and handled according to the handbook

Partner with Finance and benefits vendors on renewals, enrollment, and payroll issues

Improve the function

Report on headcount, turnover, hiring progress, and other people metrics for leadership using both leading and lagging measures

Streamline HR processes and make better use of the HRIS and tracking tools

Requirements:

What you will need

5+ years of progressive HR or People Operations experience, including at least 2 years managing HR staff

Hands-on experience with recruiting, onboarding, employee relations, investigations, and terminations

A working understanding of current employment regulations and HR compliance

Experience drafting or revising policies and handbook language

Enough familiarity with payrol\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI288254443

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