This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4581233 Riggs CAT\ \ Description:

The Technical Training and Development Manager is responsible for developing and executing strategies that enhance Riggs technical capabilities across all operational areas. This role provides leadership and direction for both technical and soft skills training programs, ensuring that employees are equipped with the knowledge, tools, and resources to perform effectively and advance in their careers. The position will manage technical support functions, coordinate leadership development programs, and oversee all aspects of the companys learning management system (LMS).

What You\'ll Do:

Develop and implement strategies to strengthen Riggs technical and

professional development capabilities.\

Plan, coordinate, and direct soft skills training and leadership

development programs across departments.\

Partner with department and branch managers to conduct training

needs assessments for each operational area.\

Oversee the development and execution of Individual Learning Plans

(ILPs) for employees.\

Manage the training budget and evaluate external training programs

to ensure cost-effectiveness and alignment with company goals.\

Develop, maintain, and publish comprehensive training curriculum and

materials.\

Support career growth initiatives by assisting in mentoring

programs, career paths, and succession planning.\

Serve as the single point of contact for the Learning Management

System (LMS) responsible for updates, user support, and communication across all internal teams.\

Lead Technical Communicators in providing timely, accurate, and

effective technical support to field and shop technicians.\

Foster a culture of continuous learning that promotes employee

engagement, performance, and professional growth.

Requirements:

What You\'ll Need:

Bachelors degree in Education, Business, Marketing, or related

field; equivalent experience considered.\

Strong organizational, interpersonal, and communication skills (both

written and verbal).\

Proven ability to build relationships and collaborate effectively

across departments.\

Self-motivated with a high degree of creativity, initiative, and

accountability.\

Excellent facilitation, coaching, and presentation skills.\

Proficient in Microsoft Office applications (Word, Excel,

PowerPoint).

Preferred Qualifications

Experience in a CAT dealership or related heavy equipment industry.\

Background in technical training, leadership development, or

workforce planning.\

Familiarity with LMS administration, curriculum design, and training

analytics.\

Demonstrated success in developing career path and succession

planning programs.\

Understanding of service operations, technician development, or

technical support environments.

Why Join Riggs

For nearly a century, Riggs Cat has been the trusted partner for equipment, service, and support across Arkansas. Our success is built on a foundation of integrity, teamwork, and a commitment to excellence. When you join Riggs, you join a company that invests in your growth and values your contributions. We offer a dynamic work environment, competitive pay and benefits, and the opportunity to make an impact by helping develop the next generation of technical experts who keep our customers and communities moving forward.

IMPORTANT INFORMATION

While performing th\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI278615612

Riggs CAT

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