Sr. Inside Sales Rep

ARBON EQUIPMENT CORPORATION • Broadview Heights, OH • 49min ago

At Arbon Equipment, a Rite-Hite Company, your work makes an impact.

We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Primary Purpose & Scope

Inside Sales is responsible for generating and qualifying leads and supporting quote development for territory sellers, taking the sale as far as possible on behalf of Territory Representatives to improve responsiveness and serve smaller, transactional customers efficiently.

Reporting to the Inside Sales Manager, Inside Sales is part of the Inside Sales organization led by the Director Inside Sales. This role partners closely with Territory Representatives and Field Support to ensure a seamless customer experience.

Values and Culture Expectations

All employees are expected to consistently demonstrate Rite-Hite's Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.

Essential Duties & Responsibilities

Safety Responsibilities:

Support and promote a culture of safety.

Follow all Company and OSHA safety policies and procedures.

Proper use of required personal protective equipment (PPE)

Report hazards, near misses and incidents promptly

Job Responsibilities:

Generate and qualify inbound and outbound leads and sales opportunities.

Support quote development and follow-up for Territory Representatives.

Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.

Maintain accurate records of leads, opportunities, and customer activity in the CRM system.

Respond promptly to customer inquiries via phone and digital channels.

Partner with Territory Representatives to hand off qualified opportunities and provide status updates.

Support marketing campaign follow-up and demand-generation activities.

Identify upsell and cross-sell opportunities during customer interactions.

Contribute to regional Inside Sales performance metrics, including response time and conversion rate.

Minimum Job Requirements

Education & Experience (Required)

Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.

1-2+ years of inside sales, customer service, or call center sales experience.

Certifications/License

None required for this role.

Knowledge/Skills/Abilities

Strong phone and digital communication skills.

Proficiency with CRM systems.

Ability to multitask and prioritize in a fast-paced environment.

Consultative, needs-based selling approach.

Collaborative, team-oriented mindset.

Preferred Job Requirements

Education & Experience

Experience in industrial or distribution sales.

Experience with CRM and sales engagement tools.

Certifications/License

None

Knowledge/Skills/Abilities

Bilingual (Spanish) a plus, depending on region.

Experience supporting a field sales team.

Role Specific Compliance Requirements

Ability to meet customer site access and safety requ

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