Summary Serves as an ATSS (NAS Area Specialist), in a Service Operations Center (SOC). Performs a variety of functions directly relating to the operations of the NAS. Focus is on the availability and reliability of the services and products provided to users of the NAS. Responsibilities The Airway Transportation Systems Specialists (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS are tied to maintaining safe and efficient operating capacity of the vast and complex network of electronics systems required for the world's largest air traffic control and navigation system. ATSS personnel install, evaluate, maintain, modify and certify facilities, services and equipment that support the National Airspace System (NAS). They are also responsible for various duties that contribute to providing reliable and safe FAA services to the flying public. Recognized as the principal technical specialist on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Responsible for the planning, directing, coordinating, monitoring, and maintenance activities associated with the management of assigned NAS systems/facilities. Performs work of broad scope and complexity with a high degree of independence. Applies broad experience and comprehensive technical knowledge to maintain and protect the integrity and safety of all components and systems for the NAS service delivery. Provides the highest organization level of technical support associated with analyzing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible. Plans, coordinates and performs work with a high degree of independence, keeping the supervisor advised only of the most critical issues. Resolves unique technical problems without managerial intervention, providing coordination and suggested solutions. Rapidly analyzes and seeks resolution to problems as they arise, and makes adjustments as necessary to deal with system outages and network performance deterioration. Initiates action for the timely repair or restoration of services and systems, taking into account the availability of back-up systems, possible reconfigurations to minimize service interruptions, and the relative criticality of particular functions to the safe and efficient operation of the NAS. Incumbent is responsible for timely upward reporting of NAS information that could have an impact to operations for purposes of Situation Awareness (i.e. NOTAM, SAL Paging function). Incumbent-in-charge is expected to be a management's representative during non-administrative hours. Integrate Operational Risk Management (ORM) into restoration, schedule maintenance activities, and all planned projects, ensuring that all customers and users of services are included and involved in ORM implementation and planning. Contacts are both internal and external. Often represents the organization as the primary point of contact on projects, programs, and other work activities to coordinate and implement plans or obtain information and resolve problems. The Operations area serves as a principal organizational element of the Technical Operations Organizational to plan, direct, coordinate, monitor, and accomplish activities associated with real-time management of assigned NAS systems/facilities at the service integrity level. Reports to the Service Operations Center Manager. Receives general program assignments from a supervisor or higher level manager. Assignments are stated in terms of priorities, overall objectives, and boundaries. Completed assignments are considered technically authoritative and are reviewed only for general compliance with organizational objectives. Identifies resources needed to perform assignments. Organizes and assigns resources needed to accomplish large work activities within established schedules. Work is reviewed for compliance with established policies and sound technical and programmatic judgement. Performs other duties as assigned. Incumbent must possess a valid driver's license. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position, applicants must meet the requirements stated below: Applicants must show experience at the level of difficulty and responsibility that is appropriate to the position. Generally, experience at the next lower level (pay band H/Career Level III or equivalent), meets the minimum qualification requirements as long as your experience supports the "Demonstrated Abilities" identified within the "Application Questionnaire" section. Applicants must provide a resume which demonstrates and/or show that you possess the specialized work experience in your work history. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Qualification requirements must be met by the closing date of this announcement. Demonstrated Abilities: Applicants MUST provide narrative responses for each Demonstrated Ability listed within this announcement. Narrative responses should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each Demonstrated Ability. Narrative responses are MANDATORY for each Demonstrated Ability and applicants must show possession of each. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this @type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit narrative responses for each "Demonstrated Ability" will prevent further consideration. Incomplete Applications: Please follow all instructions carefully. Errors or omissions may affect your rating. Your application/resume must have your official title, grade and series in your work history. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. Applicants may be asked to verify information on your application for employment with the FAA. Failure to submit all required documents by the closing date of the announcement will result in loss of consideration. Current FAA employee: You MUST submit a copy of your most recent (non-award) SF-50 including Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position. Education Not applicable. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Knowledge, Skills and Abilities (KSAs): As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate the level that you selected. Interviews: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. Supervisory Endorsement: If your selection for this position would be considered a PROMOTION, then a supervisory endorsement form endorsing your candidacy is REQUIRED by the closing date of this announcement. The endorsement must include the vacancy announcement number. To obtain the supervisory endorsement, please contact your manager. NOTE: A supervisory endorsement is not required for ingrade/downgrade candidates. Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed, or e-mailed applications cannot be accepted. Security Clearance: Moderate risk (5), this position requires completion and favorable adjudication of a National Agency Check and Inquiry (NACI) background investigation prior to appointment, unless a waiver is obtained. Links to Important Information: Locality Pay, COLA
