Administrative Assistant

High Point Treatment - Hyannis • Hyannis, MA • 1h ago

High Point & Affiliated Organizations is a health and human service
agency whose mission is to treat and prevent substance use disorders and
mental illness. High Point has programs located throughout Southeastern
Massachusetts offering a full continuum of care for substance use and
mental health treatment, including inpatient, outpatient, residential,
and community-based services. Programs and services also assist
survivors of abuse, violence, and families experiencing homelessness.
High Point believes that everyone has inherent goodness, worth, and
dignity. Our goal is to help individuals and families achieve personal
change and improve their quality of life. ADMINISTRATIVE ASSISTANT
REQUIREMENTS Must always present as courteous and professional
Demonstrated flexibility and ability to perform multiple tasks Must have
excellent communication skills, including the ability to organize ideas
in logical and clear fashion Excellent telephone etiquette and ability
to manage a busy phone system; Ability to organize and prioritize a
demanding workload while adhering to project timelines Knowledge of
basic computer skills and software programs Must have the ability to
work with others in a cooperative and collaborative manner Ability to
understand and implement Trauma Informed Care Maintains appropriate
boundaries and adheres to code of ethics Comply with federal and state
regulations concerning confidentiality Understand and adhere to all
applicable policies and procedures of HPAO Complete TB screening
requirements Completion of the HPAO approved de-escalation program CPR /
First Aid Certification Valid Driver?s License (requirement may be
waived) ADMINISTRATIVE ASSISTANT DUTIES & RESPONSIBILITIES Greet and
sign in all visitors and guests. Complete and upload SharePoint reports
as assigned. Provide clerical support to staff and Program Management.
Record, edit and distribute meeting minutes as requested by the Program
Director Attend supervision, required staff meetings, facility meetings,
trainings and all other meetings as required Develop good working
relationships with other staff members to reinforce a team approach
Participate in annual Continuous Quality Improvement and comply with
Quality Assessment Report data collection requirements Always utilize
universal/standard precautions Perform other duties as assigned by the
Program Director and COO OUTPATIENT SPECIFIC DUTIES AND RESPONSIBILITIES
An understanding of SUD and the relationship between substance use and
mental health issues. Understanding of urgent care models of appointment
scheduling within required timeframes. Provide support to patients with
troubleshooting telehealth technology to engage in appointments. Monitor
program safety for patients during their time onsite, including:
reception/waiting areas, restrooms, hallways. Ability to utilize phone
technology for completing warm transfers and accessing three-way calling
with interpreter services. ADMINISTRATIVE ASSISTANT QUALIFICATIONS
Minimum of a high school diploma or equivalent, preferred (GED).
Knowledge of Microsoft Word, Excel, Adobe Acrobat and Power Point
programs. Excellent oral and written communication

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