Summary The position is located in Social Work Service, VA Medical Center, in Memphis, Tennessee. The primary purpose of the incumbent is to coordinate the administrative duties of Social Work Service in order to guarantee the primary goal of optimally delivering high-quality care to the veteran. Responsibilities The Administrative Officer (AO) will oversee all hospital functions that are the responsibility of Social Work Service related to Performance Measures, Access to Care, Quality Management, Fiscal, contracting, equipment, customer satisfaction, and personnel actions related to FTE. Administrative responsibilities will include, but not limited to: Must be familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues. Will serve on Medical Center and/or VISN Committees as assigned by the Service Chief. These committees assist top management with operating the Medical Center. Responsible to management on administrative manners concerning Social Work Service, provides guidance and direction to the many and varied licensed staff within Social Work Service regarding VHA directives, policy, MCM's and SOP'S to assure efficiency and customer satisfaction, including scheduling of activities, daily monitoring of the operations of the programs, measuring outcome of services provided by reviewing and analyzing data, making recommendations for improved efficiency and effectiveness, reviewing patient satisfaction surveys, and performance measures. Advise Service/Section chiefs on VA policies and procedures and initiate all appropriate and necessary actions. Must be able to articulate in writing all requests, memos, presentations and correspondence to other services as needed. Incumbent must be able to conduct fact finding inquiries for and prepare required congressional that are reported to Medical Service leadership. Coordinates with Human Resource Management Service on all matters affecting employee personnel actions, including the recruitment of clinical and non-clinical personnel, coordination of personnel related records such as performance ratings, appraisals, position descriptions, functional statements, 6-part folders, awards and proficiencies for clinical and non-clinical staff. Provide indirect supervision to non-clinical staff. The incumbent will provide indirect supervision to an Administrative personnel who are GS-7's, GS-6's, and GS-5 in OEF/OIF, Health Care for Homeless Veterans, and Medical Foster Home. Responsible for the management of resources including authorized 86 FTE, overtime and fund control points to ensure that resources are within established ceilings and guidelines. The Administrative Officer is responsible for obtaining and maintaining certification as a contracting officer's technical representative (COTR) and Learning Management System (LMS) administrator to track and assist with mandatory training requirements. Responsible for Social Work Service preparation and planning involvement in the Hospital Incident Command section as well as the service wide cascade call back system. Monitoring service specific performance measures, clinic access, consult and encounter processing. Assists supervisors, faculty, and staff in projecting needed changes based on data and recommends appropriate actions to improve performance. Familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues. Responsible for employee motivation, productivity, morale, and the incentive award efforts. Provides guidance and direction to the licensed staff regarding VHA directives, policy, MCM's and SOP'S. Other duties as assigned. Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer (Social Work Service)/PD502070 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience must demonstrate the following: 1) Assisting with administrative program management; 2) Preparing official correspondence or documentation; 3) Identifying, analyzing, and recommending solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution; and 4) Ensuring that local administrative instructions and policies are accurate and up-to-date. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed graduate level education (in excess of the first year or 24 semester hours) and specialized experience to meet total experience requirements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
