Service Designer

Insight Global • Collierville, TN • 48min ago

Job Description

A fortune 500 logistics/supply chain client in Memphis, TN is looking for a Service Designer. The digital portfolio group is creating a new service design to help the journey management practice specifically for the onboarding program and the future of onboarding. This designer will help develop detailed customer journey maps and service blueprints that capture both customer-facing and internal processes as well as document current-state workflows across Sales, Technology, Product, and other stakeholders.

Other responsibilities:

Framing complex service problems end to end, across customers, employees, channels and systems.

Researching services in their real @context, from digital channels to facilities, field operations and contact centers.

Mapping journeys and service blueprints, front stage and backstage, and sizing pain points with customer and operational data.

Quantifying the value of opportunities with journey analysts and finance, in volume, cost to serve and business impact.

Designing future-state services, processes and handoffs with product, design, research, engineering, operations and leadership.

Creating concepts and proto@types, and testing them across digital, physical and human touchpoints.

Facilitating working sessions and influencing senior stakeholders to build alignment across departments.

Carrying service concepts into delivery through clear priorities, requirements and measures of success.

Helping build the Journey Management Practice with shared methods, standards, templates and tooling.

Coaching teams and fellow designers in service design and journey methods.

Skills and Requirements

5 + years of experience as a service designer Experience with journey mapping, service blueprinting, research synthesis and facilitation Experience in service design or UX, with a strong focus on service design for complex services Proven experience with Figma and AI tools such as Claude to support service design and documentation Background with translating current-state findings into clear future-state process designs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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