Great guest relations are vital to Catamount. Catamount customer service
& cashiers are usually the first team members that guests come in
contact with and therefore, they must make a good initial impression. A
cashier must accurately tender purchases at cash registers, provide
change and maintain a balanced drawer in a friendly manner. Catamount
customer service staff are answering phones, helping guests and running
registers. Training occurs for all the below tasks. Essential
Duties/Responsibilities - Explain prices and promotions. - General
knowledge of Mountain required to assist guests with inquiries. - Sell
lift and activity tickets. - Answer telephone. - Must be able to work
quickly and accurately. - Assure payment is made for every item. - Help
with closing procedures. - Maintain a friendly, team spirit with a focus
on guest service. - Do other work activities based on what is needed by
your manager. Qualifications & Experience - Must be able to work
flexible hours/days of the week including weekends and holidays. - Must
be able to communicate well and follow instructions. - Be cheerful,
patient, alert, and courteous at all times with people of all ages. -
Basic computer and keyboard experience required. - Must be able to work
as part of a team. - Must be well groomed, self disciplined, and willing
to comply with uniform guidelines. - Able to speak, read, and write
fluently in English. - Ability to count out change. - Ability to work
harmoniously/diplomatically with a variety of people including the
public. Physical Demands Employee occasionally shift can include: day,
evening and holiday hours and is regularly required to: - Walk may walk
outside occasionally. - Reach, handle, grasp and finger keyboard/cash
machine. - Repetitive keyboard motion. - May require sitting or standing
for an extended period of time.
