Customer Service Supervisor

Robert Half • Norton Shores, MI • 1d ago

Description We are looking for an experienced Customer Service Supervisor to guide a technical support and order management team serving customers in Norton Shores, Michigan. This Long-term Contract position is ideal for someone who can combine strong leadership with a customer-first mindset in a highly technical manufacturing environment. The person in this role will help ensure accurate order execution, responsive service, and effective coordination with engineering, production, and supply chain partners.

Responsibilities:

Lead, coach, and develop customer service staff and service coordination personnel to build a responsive, knowledgeable team.

Manage the full order process for specialized motion control and automation products, from initial quotation support through shipment and delivery follow-up.

Provide guidance to customers on product applications, basic technical questions, and issue resolution after purchase.

Partner with engineering, operations, scheduling, and inventory teams to align customer commitments with production capabilities and timelines.

Handle elevated customer concerns related to delays, quality matters, and warranty questions with professionalism and urgency.

Track service performance indicators such as delivery reliability, response speed, and customer satisfaction, and share results with leadership.

Analyze recurring service challenges, determine underlying causes, and work with cross-functional teams to improve processes and reduce repeat issues.

Support contract and fulfillment activities for complex engineered products while maintaining high standards for accuracy and communication. Requirements - Bachelor's degree in Business Administration, Mechanical Engineering, Electrical Engineering, or comparable technical industry experience.

At least 3 years of leadership experience in customer service within industrial automation, manufacturing, robotics, or another technical product environment.

Working knowledge of linear motion systems, actuators, gearboxes, PLCs, or similar automated equipment.

Demonstrated ability to supervise teams, assign priorities, and maintain service quality in a fast-moving setting.

Experience addressing customer inquiries, escalations, and order-related issues with a high level of professionalism.

Strong communication skills with the ability to collaborate effectively across customer service, engineering, production, and supply chain functions.

Proficiency in monitoring operational metrics and using data to improve team performance and customer outcomes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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