Job Overview
PenFed is hiring a Retail Banker to work onsite at our Fort Hood, Texas Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Deliver results by meeting or exceeding goals in a member-centric, results driven environment.
Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.
Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.
Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.
Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.
Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.
Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.
Remain knowledgeable of the competitive landscape within the financial services industry.
Strong organizational skills including the ability to manage multiple responsibilities and prioritize.
Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.
Provide support to other branches to include working weekends and/or extended hours as required to operate the business.
Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.
Support additional PenFed initiatives to support needs of members, and business.
If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.
Provide in-bound call support, where required.
Qualifications
Equivalent combination of education and experience is considered.
Associate Degree in a related field such as business management, business administration, or finance.
Minimum of two (2) years of superior customer service required.
Minimum of two (2) years of demonstrated successful sales experience is strongly preferred.
Minimum of at least six (6) months of cash handling experience.
Experience in financial services and knowledge of financial services industry, products and solutions.
Valid Notary Public, preferred (not applicable for Puerto Rico locations).
Previous phone based customer service experience, preferred.
Bilingual-Spanish preferred.
Experience using A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites and be on-call may be required.
Pay Transparency
The anticipated starting hourly range for this role is $20.00 - $23.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org .
