CTIO - Platform Support Operations Manager - Manager

PwC • Grand Rapids, MI • 4h ago

The Opportunity

As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.

Responsibilities

Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities

Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams

Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation

Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions

Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms

Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments

Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance

Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency

Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams

Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands

What You Must Have

At least a Bachelor's degree

At least 5 years of experience

What Sets You Apart

Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics

Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution

Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery

Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments

Managing project planning, budgets, timelines, and performance metrics to support effective delivery

Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement

Mentoring teams and strengthening coaching and performance practices

The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

PwC

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