Customer Service Manager

C&S Wholesale Grocers, Inc. • Jenison, MI • 2h ago

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

1965 Baldwin Street - Jenison, Michigan 49428

Position Summary:

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here's what you'll do:

Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.

Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.

Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

Maintain familiarity with all products carried in the department as well as throughout the store.

Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.

Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.

Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.

Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.

Implement Our Winning Recipe and model our core values and competencies.

Be responsible for department management including staffing, training, performance management, and career development of associates.

Develop and monitor department goals.

Develop and monitor department forecasts, as required.

Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.

Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.

Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

Develop and implement a plan that results in meeting company goals and key performance indicators.

Additional responsibilities may be assigned as needed.

Here's what you'll need:

High School Graduate (Required) or Equivalent (GED).

Two years of retail experience preferred.

One-year supervisory experience preferred.

Strong written and verbal communication, and bookkeeping skills.

Good organization, prioritization, decision-making, problem solving and conflict management skills.

Strong leadership abilities with capability to work in a hands-on environment.

Good strategic planning and business acumen skills.

Good knowledge of retail store operations; knowledge of retail management systems.

Proficient in Word, Excel and PowerPoint.

Depending on company location, ability to communicate in Spanish is highly desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company: Family Fare

Job Area: Retail

Job Family: Retail Stores

Job Type: Full time

Req ID: R90998

Similar Jobs

Office Assistant

Adecco US, Inc. • Holland, MI • 5h ago

Management & Administrative

Adecco has partnered with a local tax and finance company seeking a Seasonal Office Assistant to support their team through the end of the 2027 tax season . This role is a great fit for someone who is organized, friendly...

5h ago

Go to Apply

Administrative Assistant

Corewell Health • Grand Rapids, MI • 6h ago

Management & Administrative

Hybrid Grand Rapids, MI Full time R230764 This is a temporary position that ends December 2027. Full time, Day/Evening shift. Monday through Friday with some weekends. This is a hybrid position, working onsite more than...

6h ago

Go to Apply

Marketing Project Manager

C&S Wholesale Grocers, Inc. • Byron Center, MI • 7h ago

Management & Administrative

7h ago

Go to Apply

AI Project Manager

EY • Grand Rapids, MI • 14h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

14h ago

Go to Apply

Supply Chain - Systems Implementation and Engineering - Sr Manager

EY • Grand Rapids, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

Consulting_Supply Chain_Systems Implementation and Engineering_Manager

EY • Grand Rapids, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

HCM (Human Capital Management) Support Specialist

Mercantile Bank of Michigan • Wyoming, MI • 1d ago

Management & Administrative

Our Foundation Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, i...

1d ago

Go to Apply

Cyber Operate Manager - IAM PBAC Architect/Engineer

Deloitte • Grand Rapids, MI • 3d ago

Management & Administrative

Deloitte's Cyber Operate offering helps organizations operate and evolve critical cyber capabilities, including identity and access management. As a Lead Managed Services Engineer II, you will lead the design, implementa...

3d ago

Go to Apply

Supply Chain - Procurement Category Management and Sourcing - Sr Manager

EY • Grand Rapids, MI • 3d ago

Management & Administrative

3d ago

Go to Apply

Guest Service Agent

Drury Hotels • Grand Rapids, MI • 3d ago

Management & Administrative

5175 28th Street SE, Grand Rapids, MI 49512Full timeR40717Property Location:Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512You belong at Drury Hotels.Getting a job is just the beginning. Findi...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)