Quality Manager

Genesis Seating • Grand Rapids, MI • 1h ago

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Quality Manager

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So, what will you be doing as a Quality Manager?

Lead and maintain the site's Quality Management System, ensuring customer requirements are understood, implemented, and consistently met.

Drive a culture of quality throughout the organization by partnering closely with production, engineering, supply chain, and leadership teams.

Support new product launches through validation testing, PPAP submissions, quality documentation, and employee training.

Lead customer and supplier quality initiatives, including issue resolution, containment activities, corrective actions, and ongoing performance improvement.

Facilitate root cause investigations and corrective actions using structured problem-solving methodologies.

Monitor and communicate quality performance metrics, including customer complaints, PPMs, internal quality trends, and supplier performance.

Manage customer returns, reporting requirements, corrective action tracking, and financial reconciliation activities.

Conduct and support internal process audits and quality system audits.

Develop and improve quality procedures, standards, and work instructions.

Integrate continuous improvement and problem-solving tools throughout all levels of the organization.

Partner with leadership to identify opportunities for operational improvement, cost reduction, and risk mitigation.

Build and develop a strong quality team while creating accountability and engagement across the organization.

What We're Looking For

Bachelor's degree in Engineering, Quality, Manufacturing, Business, or a related field, or equivalent combination of education and experience.

5+ years of quality leadership experience in a manufacturing environment, or 10+ years of related quality experience.

Strong knowledge of quality systems, PPAP, root cause analysis, corrective actions, audits, statistical methods, and continuous improvement tools.

Experience working directly with customers and suppliers to resolve quality concerns.

Ability to influence and drive change across multiple functions and levels of the organization.

Strong communication skills with the ability to present information to customers, employees, and leadership teams.

Proficiency in Microsoft Excel, PowerPoint, and business systems.

Quality certifications such as CQE, CQA, ASQ certifications, or related credentials are a plus but not required.

What Makes You Successful

You lead by example and build credibility through action.

You enjoy spending time on the production floor and working directly with employees.

You are data-driven and comfortable making decisions based on facts and analysis.

You can balance strategic thinking with hands-on execution.

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