Operations Manager

BrightView • Fort Myers, FL • 7h ago

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:

Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness

Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly

Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets

Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries

Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation

Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement

Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience

Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals

Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand

Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:

Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry

Minimum 7 years of experience in the construction or landscaping industry

Minimum 2-3 years of management experience within the landscape or service industry

Qualified Applicator License (Pesticide or Fertilizer) preferred

Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.

Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures

Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.

Bilingual in English and Spanish preferred

Effective written and oral communication skills

Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

Ability to walk, bend, twist, and carry up to 50lbs

Ability to traverse uneven surfaces on job sites for quality checks and inspections

Must be able to travel within the branch territory to visit designated client properties

Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process _.

It's Not Just a Team. It's One BrightView._

Similar Jobs

Customer Service Representative

Gerber Collision & Glass • Cape Coral, FL • 1d ago

Management & Administrative

FL Cape Coral - 123017 Full time R067669 Company: Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass , our teams work to provide the el...

1d ago

Go to Apply

Manager Affiliate Marketing

The Hertz Corporation • Estero, FL • 1d ago

Management & Administrative

Job Description The Affiliate Marketing Manager at The Hertz Corporation will own and grow the affiliate channel as a core driver of rental bookings and revenue across the Hertz, Dollar Car Rental, and Thrifty Car Rental...

1d ago

Go to Apply

Campus Police Officer

Florida SouthWestern State College • Fort Myers, FL • 3d ago

Management & Administrative

Applicants must be either currently certified in the State of Florida as a Law Enforcement Officer or have LEO experience from outside of Florida that would enable them to qualify for the Florida Department of Law Enforc...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Fort Myers, FL • 5d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

5d ago

Go to Apply

Customer Service Associate

Walgreens • Fort Myers, FL • 5d ago

Management & Administrative

5d ago

Go to Apply

Psychiatry Account Manager - Fort Myers, FL

Lundbeck • Fort Myers, FL • 5d ago

Management & Administrative

Psychiatry Account Manager - Fort Myers, FL Requisition ID: 8249 Location: Fort Myers, FL, US Territory: Fort Myers, FL - Psychiatry Target city for territory is Fort Myers - will consider candidates who live within 40 m...

5d ago

Go to Apply

Territory Sales Manager - Ft Myers/Naples/Sarasota

EchoStar • Fort Myers, FL • 6d ago

Management & Administrative

Salary: $49200 - $70300/Yearly What Success Looks Like (Objectives): Optimize store-level sales performance through daily on-site coaching and side-by-side selling with sales representatives Achieve monthly and quarterly...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Cape Coral, FL • 2w ago

Management & Administrative

2w ago

Go to Apply

Property Management Administrative Assistant

Alliant Property Management • Fort Myers, FL • 2w ago

Management & Administrative

We are seeking a Property Management Administrative Assistant to become a part of our team! A beautiful, gated community in Estero is seeking an onsite Administrative Assistant. General Purpose: The Administrative Assist...

2w ago

Go to Apply

Customer Service Associate I

Family Dollar • Fort Myers, FL • 2w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)