Wrangler - Retail Supervisor

Kontoor Retail Inc. • Lancaster, PA • 5h ago

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities:

Brand Experience/Customer Service

Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.

Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.

Assists customer in the fitting room.

Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.

Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.

Proactively learn about new products and trends to better engage customers.

Consistently achieve personal sales targets and contribute to overall store performance.

Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.

Assist in leading daily store operations, including opening and closing maintaining point-of-sale integrity, freight processing, loss prevention and safety initiatives.

Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.

Consistently ensures adherence to all company policies, procedures, and operational guidelines.

React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.

Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.

Leadership

Acts as Manager on Duty on a rotating basis.

Assign tasks as needed to team members to support achievement of daily goals.

Provide in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.

Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.

Addresses customer concerns professionally and in accordance with company guidelines.

Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Position Competencies:

Bold Accountability: Guides the team by delegating tasks, following up and ensuring shift goals and priorities are achieved

Customer Centric Innovation: Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.

Empowered Collaboration: Supports Store Manager by sharing ideas and encouraging a environment of feedback, creativity, and learning by sharing best practices and asking for feedback.

Global Agility: Demonstrates and encourages the team to be flexible in responding to evolvingbusiness needs and embraces feedback or changes with a positive attitude.

Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.

Purposeful Integrity: Upholds the values of Kontoor Brands by respecting differences, modeling ethical behavior, and reporting concerns or policy violations appropriately.

Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation and store readiness to drive results. Ideas would be shared with Assistant Store Manager and Store Manager.

Job Requirements:

Must be 18 years of age or older.

Retail or customer-facing experience preferred but not required.

Open availability, including evenings, weekends, and holidays.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate clearly and respectfully with customers and team members.

Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).

Stand and move throughout the store during scheduled shifts.

Walking and moving to assist customers, retrieve merchandise and recover the store.

Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.

Ability to push/pull full racks of merchandise for restocking the store.

Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.

Manual labor is required occasionally to assemble displays and/or rearrange the store layout.

Vision to accurately read labels, assist customers, and tasks that require attention to detail.

Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits:

Pay Range for this position is: $15.75-$20.75

Competitive health, dental, and vision insurance.

Optional short- and long-term disability insurance.

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