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Customer Service Representative

System One • Canton, MA • 3h ago

Job Title: Customer Service Representative

Location: Canton, MA

Type: Contract

Compensation: $25- $28/Hour - based on experience

Contractor Work Model: Hybrid (4 days onsite)

Hours: 8a-4:45p, M-F

Responsibilities

Process customer orders via phone, email, fax, and mail and ensure timely delivery

Arrange and expedite product shipments and provide order status updates

Act as a liaison between customers, sales, and plant personnel to resolve issues

Respond to customer inquiries and handle concerns in a professional manner

Coordinate returns, credits, debits, and related documentation

Work with Accounts Receivable to resolve billing, payment, and invoice issues

Promote customer satisfaction by following established policies and procedures

Support sales initiatives and encourage use of system-based ordering

Communicate customer issues to management as needed

Qualifications

High school diploma required; college degree preferred

1-2 years of customer service experience preferred

A strong background in customer experience is essential, and prior call center experience is preferred

Strong communication, organization, time management, and problem-solving skills

Proficiency with Microsoft Office, order entry systems, and email

Ability to handle difficult customers and stressful situations professionally

SAP experience a plus

Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M1

Ref: #562-Joule Staffing - Edison

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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