Access Services Sched Spec 2

Baylor Scott & White Health • Albany, NY • 2h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Scheduling Specialist 2, under general supervision, schedules complex procedures like interventional radiology. They validate and obtain history, physical, outside images, and complex orders. They also capture patient demographic and insurance information.

Essential Functions of the Role

Schedules and coordinates multiple appointments, procedures, and tests for patients. This includes obtaining patient history, physical information, outside images, and radiologist approval before scheduling complex procedures like interventional or invasive radiology procedures.

Uploads images to application for radiologist to review prior to study and move to PACS when necessary.

Contacts patients or providers for complex and/or interventional radiology procedures.

Communicates effectively with physicians and other providers.

Contacts patients to schedule complex and/or interventional radiology procedures.

Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.

Collect patient demographic and insurance information during scheduling calls. Validate that insurance is in network with the provider.

Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.

Monitors inbound orders to ensure validation and proper routing. Ensures patients are contacted promptly to schedule procedures.

Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

Responsible for meeting telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

Must consistently meet performance standards of production, accuracy, completeness, and quality.

Requires good listening and communication skills, and professional and respectful telephone etiquette.

Maintain a professional demeanor in stressful, emotional environments with suffering patients and life/death situations.

Demonstrates effective and professional communication with physicians and other providers.

General knowledge of medical terminology and complex and interventional procedures.

Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.

Demonstrates ability to manage multiple changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing, and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Administrative Assistant 1, Administrative Assistant Trainee 1/ Trainee 2 (NY HELPS)

New York State Civil Service • Albany, NY • 14min ago

Management & Administrative

NY HELPS Yes 55-b/c Eligible No Agency Empire State Development, NYS Title Administrative Assistant 1, Administrative Assistant Trainee 1/ Trainee 2 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Sal...

14min ago

Go to Apply

Telephonic Case Manager

Sedgwick • Albany, NY • 40min ago

Management & Administrative

US Telecommuter Full time R80027 By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to...

40min ago

Go to Apply

Technology Consulting - TMT - Forward Deployed Engineer - Manager

EY • Albany, NY • 1h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1h ago

Go to Apply

Administrative Manager - Department of Mechanical & Mechatronic Engineering

University at Albany • Albany, NY • 3h ago

Management & Administrative

Location: Albany, NY Category: Promotional Job Type: Full-time Posted On: Mon Nov 2 2026 Job Description: The Department of Mechanical & Mechatronic Engineering (MME), within the College of Nanotechnology, Science, a...

3h ago

Go to Apply

AI-Native Experience Engineer - Manager

EY • Albany, NY • 7h ago

Management & Administrative

7h ago

Go to Apply

Customer Success Team Agent II

Coinbase • Albany, NY • 14h ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. Requirements: Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily...

14h ago

Go to Apply

Customer Success Team Agent II

Coinbase • Albany, NY • 14h ago

Management & Administrative

14h ago

Go to Apply

Customer Service Associate

Walgreens • Guilderland, NY • 14h ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

14h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Rotterdam, NY • 20h ago

Management & Administrative

20h ago

Go to Apply

Marketing Brand Management Planning & Operations

Apex Systems, Inc. • Albany, NY • 21h ago

Management & Administrative

Job Description:Marketing Brand Management Planning & OperationsLocation: New York, NY 10001 (Hybrid: onsite Monday-Thursdays, and can work remotely from home on Fridays)Role OverviewThis role is focused on creating...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)