IT Support Tech

The Hawaii Pacific Foundation • Norfolk, VA • 1d ago

Position Type Full Time

Education Level Not Specified

Category Information Technology

Description

SPAARK seeks a skilled and motivated IT Support Technician to support to our government customer. The IT Support Technician will be responsible for providing information assurance and technical support, resolving hardware and software issues, and ensuring smooth operation of IT systems.

Provide computer administrative support including helpdesk support and computer system trouble-shooting.

Maintain, deliver, set up, troubleshoot, and update WINDAR (Windows Data-At-Rest) / SIPR Tablets / SIPR Phones / Command iPhone devices, to include inventory management of all devices

Provide hardware management and limited software support to executive staff to includes cable management, lifecycle management of KVMs, keyboard, mice and monitors, and limited asset troubleshooting

Lead/Assist with staff computer technical refresh processes, including coordination with staff users, coordination with installation service teams, hard drive accountability and destruction, and asset disposition.

Assisting customers with the effective use of Microsoft Office products

Manage, deliver, set up, track, and inventory IT assets and resources.

Manage and perform user IT access including routing, management and auditing of required forms, user agreements, and creating accounts (NIPR/SIPR/UNNPI/NNPP/etc).

Maintain, process and provide hardware and paperwork to support equipment transfer requests, to include maintaining an inventory of associated hardware.

Manage and perform user account processing for Multiple-Enclave Client (MEC) / Virtual Secure Enclave (VSE) / Combined Enterprise Regional Information Exchange System (CENTRIXS) or alternate multinational network, to include routing, managing, and auditing System Authorization Access Requests and other required account forms

Maintain stock of replacement parts and record equipment checked out to staff or other authorized personnel such as but not limited to mission partners who may be authorized to temporarily be assigned laptops or other equipment for use within customer spaces or while on travel in support of various missions.

Provide information assurance support by contributing to the development of security policies and procedures, conducting risk assessments to identify and evaluate potential security risks and vulnerabilities, ensuring compliance with relevant laws, regulations, and industry standards, monitoring for security incidents and providing incident response, implementing security controls, and supporting continuous improvement of IT systems.

Travel may be required within 10 miles of the work location to support the leadership's intranet systems, Information Assurance, and Audio/Visual systems at his home. Government vehicles are available to support this travel.

Once or twice a year travel, greater than 10 miles, may be required.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field preferred. Relevant experience can be substituted for a degree.

Secret Clearance required.

Experience using SharePoint workflows.

Advanced Microsoft Office tool skills.

Excellent written and verbal communications skills.

IAT Level II Certification preferred

EEO Employer F/M/Vet/Disabled

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