Pharmacy Customer Service Associate

Walgreens • Abilene, TX • 4d ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $20 / Hourly

Similar Jobs

Registered Nurse (RN)

Wesley Court Senior Living • Abilene, TX • 20h ago

Hospital & Medical

Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. At Lifespace, team members are central to delivering a purpose-driven experience for our residents! We provide an...

20h ago

Go to Apply

Travel Physical Therapist (Travel PT)

CHARTWELL COMMUNITY SERVICES INC - JORDAN HEALTH SERVICES - ELARA CARING • Abilene, TX • 1d ago

Hospital & Medical

Fleet Car Eligible! Your PT Career. New Places. Endless Opportunities! Love patient care and exploring new places? Why not do both? Join Elara Caring as a Travel Physical Therapist and take your skills on the road! This...

1d ago

Go to Apply

Pediatric Nurse Practitioner (PNP)

West Texas Health PLLC • Abilene, TX • 5d ago

Hospital & Medical

Join Our Growing Pediatric Team! West Texas Health is seeking a compassionate and motivated Pediatric Nurse Practitioner (PNP) to join our busy and growing pediatric clinic. If youre passionate about caring for children...

5d ago

Go to Apply

Hospice Registered Nurse (RN)

Amergis • Abilene, TX • 4w ago

Hospital & Medical

Hospice Registered Nurse (RN) Setting: Healthcare Facilities Job Type: Travel Pay: $2067 / Week Hours: 40.00 Location: Abilene, TX The Registered Nurse - Hospice is responsible for providing care, comfort and support to...

4w ago

Go to Apply

Hospice Registered Nurse (RN)

Amergis • Abilene, TX • 4w ago

Hospital & Medical

Hospice Registered Nurse (RN) Setting: Healthcare Facilities Job Type: Travel Pay: $1389 / Week Hours: 40.00 Location: Abilene, TX The Registered Nurse - Hospice is responsible for providing care, comfort and support to...

4w ago

Go to Apply

(USA) Personal Shopper - Sam's

Walmart • Abilene, TX • 11min ago

Position Summary... What you'll do... Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships upgrades and credit accou...

11min ago

Go to Apply

Hotel Room Attendant

ManpowerGroup • Abilene, TX • 2h ago

Retail & Hospitality

Hotel Room Attendants - Up to $17/hr - Long-Term Opportunities Available We are currently hiring Hotel Room Attendants in Abilene, TX ! If you take pride in creating a clean and welcoming environment for guests, we'd lov...

2h ago

Go to Apply

Inside Sales Rep

United Rentals • Abilene, TX • 2h ago

Sales & Marketing

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep, you wil...

2h ago

Go to Apply

Equipment Operator Craftsman 2 - Truck Driver

TIC - The Industrial Company • Abilene, TX • 3h ago

Trucking & Construction

Requisition ID: 190742 Position Summary Operate one or several @types of power construction equipment to excavate, move and/or grade material. Experience Level Intermediate Primary Responsibilities and Duties Operate a v...

3h ago

Go to Apply

Retail Parts Professional

ADVANCE STORES COMPANY INC / ADVANCE AUTO PARTS • Abilene, TX • 15h ago

Retail & Hospitality

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the a...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)