Customer Service Representative - Remote

Teleperformance USA • Nevada, Nevada • 1w ago

Category : Customer Service/Support

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Burke - Customer Service Rep

Hormel Foods • Nevada, IA • 3d ago

Management & Administrative

Shift: 7:30am - 4:30pm Pay Rate: $17.75 - $24.75 All team members must abide by all of Burke's Plant Safety Rules! Job Description: The Customer Service Representative acts as a liaison between Burke Corporation and Burk...

3d ago

Go to Apply

Season Pass Sales Manager

Vail Resorts • Nevada, Nevada • 1w ago

Management & Administrative

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as...

1w ago

Go to Apply

Site Safety Manager

Sargent Electric • Nevada, Nevada • 1w ago

Management & Administrative

SITE SAFETY MANAGER Sargent Electric is a leading specialty contractor focused on electrical, instrumentation, wireless, utility, and low voltage systems. Founded in Pittsburgh in 1907, we operate from 8 locations across...

1w ago

Go to Apply

Sales Manager

Michaels • Nevada, Nevada • 3w ago

Management & Administrative

Store - 2315 Summa Dr, Ste 120 Full time R00326675 Store - VEGAS-SUMMERLIN, NV The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging custom...

3w ago

Go to Apply

Electro-Mechanical Engineer III

WATTS • Nevada, Nevada • 1d ago

IT & Engineering

On-Site HAWS Sparks, NV Full time 10017846 We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we su...

1d ago

Go to Apply

Executive Director Digital Product Growth and Membership

CVS Health • Nevada, Nevada • 2d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

2d ago

Go to Apply

Deli Production Team Member

Pilot Company • Nevada, MO • 2d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $15.00 - $18.75 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

2d ago

Go to Apply

Grid Technologies Industrial Sales & Account Manager - Western Region (US)

Siemens Energy • Nevada, Nevada • 3d ago

Legal & Paralegal

A Snapshot of Your Day Join Siemens Energy as part of the Industrial Sales and Account Management team for Grid Technologies in North America, where you will play a pivotal role in driving revenue growth and expanding ma...

3d ago

Go to Apply

Sales Associate

Express • Part-time • Paradise, Nevada, United States • 3d ago

Sales & Marketing

Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident an...

3d ago

Go to Apply

Burke - Truck Driver / Distribution Utility

Hormel Foods • Nevada, IA • 3d ago

Trucking & Construction

Class A CDL Truck Driver/Distribution Utility 2nd shift - Monday to Friday 2:45pm to 11:15pm, flexible schedule, weekends as needed. Pay Rate: $27.45 + $1.00 shift differential Primary Duties: This position primarily sup...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)