Field Service Manager - East

Hyosung America, Inc • Detroit, MI • 1h ago

Hyosung America, Inc

This Is How We Elevate Human Experience:

Hyosung Americas is a global human experience maker that bridges the physical and virtual worlds. We do this by harnessing our unique combination of a manufacturers soul with an innovators mindset to build a platform of integrated products, services, and ideas that improve lifes day-to-day interactions for everyone.

About You and The Role:

As a Field Service Manager, you will be responsible for the day-to-day operations and profitability of their assigned territory and Field Service Engineers. You will ensure that daily tasks are met based on customer contractual requirements or SLA (Service Level Agreements). You will work closely with other team members within the NHA service organization to ensure continuous improvements with the NHA Service Deliverables. You will manage both NHA and NHA Partner Field Service Engineers.

A Day in The Life:

Responsible for managing the Installation, repair, software loading and maintenance of ATMs or other products in a defined geographically territory.

Optimize Field Service Engineers (FSE) schedules to ensure adequate service coverage within the defined territory of service while maintaining targeted cost control.

Ensure that best-in-class services are delivered to our customers by all field members.

Use data to perform root-cause analysis. Focus on customer or financial impacts to the business.

Scheduling of FSEs for all installations activities and projects.

Manage Field Service Engineers, PTO and flex days scheduling.

Monitor and meet Service Level Agreement for our customers

Establish excellent relationship with bank staff and all vendors.

Accountable for inventory.

Review and approve timecards and field expense reports.

Complete assigned tasks given by RSM or applicable NHA staff member

Flexible work schedule available 7/24.

Responsible to develop and mentor FSEs for career development.

Work independently with minimal supervision.

Maintain company property in good working condition

Maintain a valid drivers license

Responsible with company credit card

Other duties as assigned

Qualifications:

Bachelor's degree in area of specialty or 5-8 years of field management or supervisor experience.

Knowledgeable in the technology services business.

Ability to travel to other areas of the country.

Excellent interpersonal skills for development of NHA FSE.

Possess excellent written and verbal communication skills

Team players must be able to foster a cohesive environment across all channels.

Create and maintain a positive working environment and relationship with both internal and external customers.

Possess performance management skills and follow HR processes.

Self-motivated person with positive attitude

Have good analytical and organizational skills.

Ability to manage a P&L.

Physical & Work Environment Requirements:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.

The employee is often required to sit and use their hands and fingers, to handle or feel.

The employee is frequently required to stand, walk, reach with arms and hands, climb or balanc

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