Director of Learning and Resources at the National Deaf Center

UNIVERSITY OF TEXAS AT AUSTIN • Austin, TX • 2h ago

Lead NDCs universal technical assistance strategy by setting priorities for learning, resources, training, webinars, help desk support, and other scalable approaches that build foundational knowledge and serve as the primary entry point to NDC services.Lead and supervise the Learning and Resources team, including setting priorities, coordinating workloads, supporting staff performance and professional growth, managing consultants and part-time staff, and ensuring alignment across learning, support, engagement, and content development activities.Guide development and continuous improvement of NDC learning and resource products, including online modules, resources, tools, certificate programs, and other professional learning materials; establish clear processes for co-design, review, accessibility, dissemination, and ongoing updates.Set center-wide standards and priorities for trainings, webinars, and presentations, including identifying strategic opportunities, strengthening consistency across NDC presentations, developing shared templates and reusable materials, and coordinating with staff across teams to ensure high-quality, accessible delivery.Oversee systems for help desk support, inquiry triage, customer service, and professional learning administration, including referral pathways, tracking and reporting processes, certificate and continuing education workflows, and escalation of more complex or systems-level needs.Use data, evaluation findings, and stakeholder feedback to guide priorities and continuous improvement, including identifying recurring needs and translating patterns into future resources, training, communications, and technical assistance priorities.Build and maintain relationships with external organizations and professional partners to strengthen learning and resource activities, expand professional development opportunities, support collaborative training and resource development, and extend the reach of NDCs universal technical assistance.Collaborate across NDC teams and contribute to center-wide strategy as a member of the Leadership Team, strengthening connections between universal, targeted, and intensive technical assistance and ensuring Learning and Resources priorities align with broader NDC goals.

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