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Senior Business Office Patient Call Coordinator (PRN)

Job Category

Office and Clerical

Requisition Number

SENIO009502

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Posting Details

Posted:

June 25, 2026

Part-Time

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Locations

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Job Details

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance and Development. For more information visit https://www.austinregionalclinic.com/careers/

PURPOSE

In a call center like environment, supports business office operations by actively listening to callers and booking appropriate specialty care appointment @types following provider restrictions. Serves as initial point of contact and represents organization by providing excellent customer service. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

Responsible for booking patient appointments for specialty care providers utilizing an electronic medical record system, Epic .

Supports specialties including Allergy and Asthma, Cardiology, ENT, Audiology, Dermatology, Gastroenterology, General Surgery, Neurology, Orthopedics, Podiatry, Sports Medicine, and Rheumatology.

Confirms and/or makes any changes to demographic information and notifies patient of account balance.

Adheres to scheduling protocols for multiple locations and provider restrictions.

Uses electronic resource material as needed to support efficient appointment scheduling.

Preforms within department metrics and call standards.

Screens and directs incoming calls as needed.

Verifies scheduling accuracy of MyChart appointments.

Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

Works holiday shift(s) as required by Company policy.

Follows assigned work schedule, promptly returning from break and lunch periods.

Regular and dependable attendance.

OTHER DUTIES AND RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

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Austin Regional Clinic

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Senior Business Office Patient Call Coordinator (PRN)