Clerk I, Financial Aid (HELPS Program) Monroe Community College

Monroe Community College • Rochester, NY • 1h ago

Monroe Community College Position Title: Clerk I, Financial Aid (HELPS Program) - Monroe Community College Location: Rochester, NY Category: Support Staff/Civil Service Job Type: Full Time Posted On: Thu Oct 29 2026 Job Description:Job Function:This position is responsible for performing complex administrative tasks for a busy, fast-paced office. The employee is required to maintain confidentiality and exercise independent judgment in maintaining an effective office environment and solving office management problems, and to act on behalf of administrators in accomplishing administrative business. Technology is an integral part of this position; therefore, a high level of proficiency with office systems is required. This is also an interactive role that requires strong interpersonal skills and a sincere desire to assist both students and college staff. Direct supervision may be exercised over clerical staff and student employees. This position requires working occasional evenings and Saturdays. The Clerk I reports to the Director of Financial Aid.DISTINGUISHING FEATURES OF THE CLASS: This is a senior-level position responsible for planning, administering, and performing complex clerical tasks using independent judgment and good decision-making skills. The use of a personal computer for word processing and database entry and manipulation is an integral part of this position. Responsibilities include dealing with complicated systems and interpreting laws or technical regulations. The employee reports directly to, and works under the general supervision of, a department head or an administrator. General supervision may be exercised over subordinate staff. Does related work as required.Duties and Responsibilities: Plans, assigns, and reviews clerical work and instructs employees in the duties of specialized clerical work Performs difficult and complex clerical tasks Schedules and coordinates workloads Analyzes clerical procedures, suggests changes to increase efficiency, and implements approved changes Conducts correspondence on matters in which policies and procedures are well-defined Responds to requests for information about department policies, procedures, and pertinent laws Assists in the preparation of departmental reports Assists in the collection of budget data and the preparation of budget information Requisitions supplies and maintains inventory records Operates office equipment such as a computer, copier, and fax machine Supervises or guides subordinates in the performance of their duties Additional Responsibilities: Interprets and transmits administrative directives and policies throughout the department Manages physical office space and maintenance Creates and updates documents using Microsoft Word, Excel, and PowerPoint Conducts research and makes recommendations to administrators on new initiatives, issue resolution, or projects Plans and assists in scheduling and coordinating internal and external meetings, workshops, on-campus visits, etc., while ensuring all parties are contacted and any scheduling conflicts are resolved Prepares agendas and transcribes minutes for department and, if needed, at college-wide meetings Occasionally serves as receptionist for the department: greeting visitors, checking students in, answering phones, and scheduling appointments Helps explain MCC communications, college policies, and procedures to students Triages questions and concerns, connecting students to advisors or to other offices as needed Reviews and approves timesheets for office staff Completes complex clerical assignments independently; composes and proofreads business correspondence and reports dealing with well-defined administrative activities using proper grammar, punctuation, terminology, and spelling Establishes and maintains database and record-keeping systems Monitors the budget

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