Janitorial Area Manager

ABM Industries • New Century, KS • 1h ago

Overview

This person will oversee day to day operations of a node or market of identified specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. Area Manager must be a professional in his/her understanding and knowledge of each site @type in their area.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities

HR Related Tasks

Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.

Manages Payroll related items.

Manages Employee concerns.

Addresses any corrective action with employees.

Account and Site Customer Support

Weekly quality control inspections of all facilities in the node - thoroughly follows up on all findings and ensures correction.

Ensures route cards are provided and maintained for all sites

Has a strong relationship with client at all sites

Ensures cleaning supplies and equipment are maintained, laundered or replaced as needed

Ensures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locations

Ensures other site-specific check lists are posted, completed and retained

Follows up on all escalations and ensures long term correction or resolution - shares updates with national team and site leader

Spends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical area

Spends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical area

Schedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs

Manages all product/supply ordering where applicable for all accounts

Employee Management

Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided

Complete monthly training with all staff and retain/submit documentation of training

Ensure new hire training is completed for all employees coming into the facility

Ensure new staff members are trained and fully understand all ABM &/or client SOPs for specified site @type

Maintains communications with staff across all shifts at their sites

Other Task and/or Requirements

Has full knowledge of the SOW for each site @type in their market or node

Immediately reports escalations to Facilities Operations Manager (FOM) in a timely matter

Follows up and meets deadline on all National Team requests or directives

Responding to emails, calls, and texts in a timely and professional manner

Hours should be flexible be to ensure accountability across multiple shifts.

Add "Hours Submission" daily for designation sites in SharePoint.

Qualifications

Excellent written and in person communication skills

Good computer skills and knowledge of software programs - Outlook, Skype, Teams, Excel, Chime, SharePoint

Ability to learn new customer-based programs as well

Experience in the facility service industry with a client facing background is preferred but not required

3+years' experience in leadership and team building

Must have valid driver license

Must have reliable transportation

Must be able to pass background check and drug screen

Bi-lingual/multi-lingual a plus

Ability to work long hours and be available 7 days a week

Ability to Multitask

Works well under pressure

Strong self-management skills

Must be organized and detailed oriented.

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day.

REQNUMBER: 172205

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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