Job Duties
This role is responsible for managing JDInet's Help Desk operations while providing responsive technical support to clients and internal users. The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments, and client IT systems. The position also focuses on maintaining strong client relationships through clear communication, proactive system monitoring, and collaboration with the technical team to ensure efficient, reliable service delivery.
Minimum Education Required
High School Diploma
Minimum Experience Required
2+ years of work experience with 2nd Line IT Support
3+ years of work experience with Help Desk Support
Help Desk supervision and/or related systems management
Strong troubleshooting skills across Windows-based systems and user environments
Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)
Ability to independently manage workload and prioritize tasks effectively
Proven ability to resolve technical issues without step-by-step guidance
Strong communication and customer service skills
Shift
First (Day)
Number of Openings
1
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
Yes
Compensation
$55,000.00 - $85,000.00 / Annually
Additional Compensation
Bonus
Postal Code
55744
Job Type
Full Time
Place of Work
On-site
Requisition ID
102590
Job Benefits
PTO, Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance
Application Email
tsletta@jdinet.com
