Job Duties This role is responsible for managing JDInet's Help Desk operations while providing responsive technical support to clients and internal users. The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments, and client IT systems. The position also focuses on maintaining strong client relationships through clear communication, proactive system monitoring, and collaboration with the technical team to ensure efficient, reliable service delivery.

Minimum Education Required High School Diploma

Minimum Experience Required 2+ years of work experience with 2nd Line IT Support

3+ years of work experience with Help Desk Support

Help Desk supervision and/or related systems management

Strong troubleshooting skills across Windows-based systems and user environments

Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)

Ability to independently manage workload and prioritize tasks effectively

Proven ability to resolve technical issues without step-by-step guidance

Strong communication and customer service skills

Shift First (Day)

Number of Openings 1

Veterans Encouraged to Apply Yes

Physical Required No

Drug Test Required Yes

Compensation $55,000.00 - $85,000.00 / Annually

Additional Compensation Bonus

Postal Code 55744

Job Type Full Time

Place of Work

On-site

Requisition ID

102590

Job Benefits

PTO, Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

Application Email

tsletta@jdinet.com

JDInet Inc

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