Location: Saratoga Springs, NY Category: Professional Job Type: Full-time Posted On: Wed Oct 14 2026 Job Description:
Empire State University's Office of Student Accounts invites applications for the position of Sponsorship Coordinator. Each term, the office assists hundreds of students in applying approved tuition assistance sponsorships toward their educational expenses. The Sponsorship Coordinator plays an integral role in administering an assigned portfolio of these sponsorships, ensuring accurate and timely processing of sponsored payments and related account activity.
Responsibilities include reviewing sponsorship authorizations and associated terms and conditions; maintaining student accounts; preparing and issuing sponsor invoices; receiving and processing payments; reconciling student and sponsor accounts within Banner, the university's student information system; and reviewing accounts to determine eligibility for refunds.
The Sponsorship Coordinator serves as a primary resource and point of contact for students, university personnel, and sponsors, providing clear guidance on sponsorship procedures, account activity, and payment requirements. The incumbent interprets and applies university policies, applicable state and federal regulations, and sponsorship requirements, exercising sound judgment in researching and resolving account discrepancies.
The successful candidate will also identify and contribute to process improvements that enhance accuracy, efficiency, and service delivery while supporting the broader operations of the Office of Student Accounts.
Duties and Responsibilities include:
Review sponsorship authorizations and supporting documentation to determine applicable coverage, restrictions, eligibility requirements, and billing conditions. Accurately apply awards to students' accounts.
Provide guidance to students, sponsors, and university staff regarding program requirements, account activity, and established policies and procedures.
Research and resolve sponsorship payment discrepancies, including underpayments, overpayments, and denied or reduced sponsorships.
Monitor and reconcile assigned sponsorship accounts throughout the billing cycle to identify outstanding authorizations, unpaid invoices, account discrepancies, expiring or incomplete documentation, and other issues requiring follow-up. Ensure necessary corrections and account adjustments are completed in a timely manner.
Coordinate with colleagues to resolve complex student account issues involving sponsorships, tuition assistance, financial aid, registration activity, refunds, and other account adjustments.
Maintain accurate sponsorship and account documentation within university systems and ensure records are sufficient to support billing, reconciliation, audit, and institutional reporting requirements.
Establish and maintain effective working relationships with third-party sponsors and university departments to facilitate timely authorization, billing, payment, and resolution of account issues.
Support the implementation of new sponsorship programs, sponsor arrangements, system enhancements, and Student Accounts initiatives, including reviewing operational requirements and assisting with the development of appropriate procedures.
Provide direct customer service to students and other stakeholders by participating in the Student Accounts phone queue and managing the department email account.
Job Requirements:
Required Qualifications
Associate's degree from a regionally accredited college or university.
Minimum of three (3) years of professional experience in higher education, banking, insurance, medical billing or other accounting-related fields.
Demonstrated ability to maintain a high degree of accuracy and attention to detail when reviewing, processing, and reconciling financial account-related information.
Ability to work independently while also collaborating effectively as part of a team.
Demonstrated ability to work effectively in a fast-paced environment managing multiple competing priorities, while maintaining accuracy and quality.
Proficiency in Microsoft Office applications, particularly Word, Excel and Outlook.
Excellent and effective organizational, time management, and customer service skills.
Preferred Qualifications
Bachelor's degree from an accredited college or university.
Experience using Banner or a similar Student Information System, such as Banner or Colleague.
Experience with tuition assistance programs or third-party billing.
Five (5) or more years of professional experience in customer service, billing, collections, higher education, or a related field.
Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.
Special Information
This position is located in Saratoga Springs, New York. While partial telecommuting options may be offered after a successful training period, this is not a fully remote position.
On rare occasions and with advanced notice, occasional travel, as well as evening and weekend hours, may be required to fulfill departmental, divisional, and university-wide commitments.
Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
Additional Information:
Rank/Salary: Senior Staff Assistant, SL3 / $60,500-$62,500, dependent upon experience and qualifications.
We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.
SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100.
In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100. It can also be viewed online at our Safety and Security website (https://sunyempire.edu/about/safety-security/jeanne-clery-act/annual-safety-security-report.html) .
