Customer Service Representative
Location: Salinas, CA
Pay: $27 per hour
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
About the role
As a Customer Service Representative, you'll serve as a key point of contact for customers and a liaison between customers, sales, and plant operations. You'll coordinate orders, help keep production and deliveries on track, and work across teams to provide a responsive, reliable customer experience.
This role works under limited supervision on routine assignments and supports customers across one or more plants.
What you'll do
Create and validate item specifications and customer projects.
Process customer orders and inquiries, coordinate production schedules, and help ensure delivery requirements are met.
Monitor order activity and inventory; flag potential issues to the appropriate teams and customers.
Coordinate outside purchases of services and materials needed for customer projects.
Prepare reports and share relevant data with customers.
Research customer quality concerns and support the Quality Manager in resolving routine issues.
Coordinate with sales, credit and collections, pre-pricing, planning, production, shipping, and plant leadership.
Review schedules and backlogs with operations teams to support on-time delivery.
Help develop and train junior-level employees.
Build customer specifications and review them with production teams to support efficient manufacturing.
What will help you succeed
Strong attention to detail and ability to follow established processes.
A customer-first approach and clear, respectful communication.
Collaboration skills and the ability to build productive working relationships.
Sound problem-solving and judgment, including the ability to evaluate options and recommend solutions.
Organization, prioritization, and time-management skills in a fast-paced environment.
A willingness to learn, take initiative, and set goals for your work.
Work environment and physical requirements
This is primarily a sedentary, indoor role in a climate-controlled plant environment. The work may involve a noisy setting and requires following safety rules and regulations. You'll frequently @type, monitor computer systems, review and analyze data, and communicate verbally and in writing. The role may require processing information quickly and speaking loudly to be heard over background noise.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
