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Customer Service Representitave

Erickson Living • Pompton Plains, NJ • 2h ago

Pompton Plains, NJ

Full time

R0106248

Location:

Cedar Crest Village by Erickson Senior Living

Cedar Crest's General Services Team is seeking a professional, highly organized, and customer-focused individual to join our busy office as a Customer Service Representative

This position is responsible for managing a high volume of phone calls, coordinating schedules, and creating and processing work orders for the General Services departments. The ideal candidate will demonstrate exceptional customer service skills and the ability to effectively assist customers both in person and over the phone in a fast-paced environment.

Compensation: $18.35-$19.00/hour

Key Responsibilities

Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner

Schedule service requests and coordinate appointments for General Services departments

Create, process, and maintain work orders accurately and efficiently

Provide exceptional customer service to internal and external customers

Maintain accurate records and support daily administrative office operations

Ensure work orders are completed and closed in a timely manner to support accurate billing

Prioritize and manage multiple responsibilities in a fast-paced team environment

Communicate effectively with staff, departments, and customers to ensure timely resolution of requests

Qualifications

Strong customer service, interpersonal, and communication skills

Excellent organizational, multitasking, and problem-solving abilities

Strong database, data entry, and administrative support experience preferred

Ability to work independently and collaboratively in a team-oriented environment

Proficiency in Microsoft Office and scheduling or work order management systems preferred

Previous administrative, dispatching, or customer service experience is highly desirable

Ability to maintain professionalism and accuracy while managing competing priorities

What we offer

A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

401k for all team members 18 and over with a company 3% match

Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!

Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Cedar Crest is a beautiful 130-acre continuing care retirement community in Pompton Plains, New Jersey. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Cedar Crest helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living's national network of managed communities has been devoted to one mission-helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we're among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.

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