Customer Success Executive

Finch Turf, Inc. • Rogers, AR • 3h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4883669\ Position Title: Customer Success Executive\ \ Job ID: R-001367\ \ Location: US AR Rogers Office | US MN Minneapolis Office\ \ Posting Type: Full time\ \

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that\'s transforming the global retail supply chain!

Position Summary:

Job Summary: The Customer Success Executive is a strategic consultant that develops and maintains long-term customer relationships as the leader of the ongoing account team. This position works across the organization to understand the status, opportunities and challenges of each assigned account. The Customer Success Executive is highly proficient in all SPS Commerce products to intelligently speak to the value and usage of each platform. This role will develop and maintain strong relationships with upper management and executives is critical to success, both within SPS and with our customers.

\ \ \

Essential Responsibilities / Duties

Develop and maintain new executive relationships and leverage into

driving and leading discussions

Increase customer lifetime value by:

o Monitoring customer trading partner onboarding, additions and

adoption; Aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customer achieve that value

Ensure on-time delivery of products or services per sales contract

and provide product feedback to management or development teams

Own up to 15 accounts in portfolio at any given time with a mix of

enterprise, multiproduct and will need to

Lead change management for the customer and for SPS

Communicate effectively with multiple levels of organization both at

the customer as well as within SPS

Act as the go-to person at SPS and the Customer organization for

general status and updates

Advocate for best practices with the customer and overcome

resistance to process changes in order to align to SPS business objectives along with optimal customer support

Establish a deep knowledge of organization\'s products and services

and customers\' business goals and objectives

Lead by influence, coaching and guiding other team members in

decision-making; recognized as an advanced individual contributor who is an informal leader across the organization

Minimum Requirements

A minimum of 10 years of related experience in retail or account management with a Bachelors degree; or 6 years and a Masters degree; or equivalent combination of education and experience

Proven success interfacing with and aligning at an Executive level

Excellent organizational skills and written/oral communication skills, initiative, vision, and enthusiasm

Capabilities to drive informal coaching and leadership from across the account team and organization

Demonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plans

Strong background in negotiating contract business terms and understanding terms and conditions

Proven ability to engage and interact with internal teams to drive the process of resolving issues using forward-thinking, out of the box solutions

Excellent planning and project management capabilities

Must have an entrepreneurial outlook and be ab\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI287991401

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