Job Summary :
Performs various administrative duties in an efficient manner to support regional office staff. Assists in the development of new business opportunities by establishing relationships with potential customers and transitioning the business opportunity to the appropriate Region Representative. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.
Job Responsibilities :
Customer Experience
Models and shares customer service best practices with all area and district staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Makes an initial point of contact by making cold calls with hospitals, healthcare systems, employers or other opportunities identified by the Regional Vice President. Sets up appointments, sends marketing materials to prospective clients, executive bio and other materials to media outlets, and answers preliminary questions that allow the Regional Vice President or Regional Healthcare Director to further develop business opportunities and relationships.
Proactively manages correspondence between internal and external customer/client groups and ensures the quality of response. Follows up with Director's Pharmacy & Retail Operations and Healthcare Supervisors to encourage them to meet deadlines set by the Regional Vice President.
Researches external influences on market business opportunities including current and future impact points such as research on market share, growth, or media reports.
Plans and prepares materials for regional leadership meetings, Pulse meetings and provides follow up with meeting minutes and established next steps. Leverages all appropriate resources to proactively solve problems.
Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
Schedules, prioritizes and creates meeting agendas and appointments in support of the Regional Vice President.
Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently and optimize RVP time.
Coordinates events by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports. Handles travel expense reporting for regional staff.
Processes expense reports and monitors incoming invoices and donation requests.
Coordinates project based work and overall market outreach programs.
Responds to most escalated customer complaints.
Handles confidential and/or sensitive information with discretion.
Mentors Area Administrative Assistants.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Performs general office duties and completes special assignments and other tasks as assigned.
Training & Personal Development
Attends and completes training as requested by Regional Vice President.
Seeks self-development by monitoring one's performance, setting high personal standards, seeking best practices, learning from others, and improving one's job performance
Communications
Serves as a liaison between the stores, the regional office and the corporate office, as well as other Walgreen family of companies and external business relationships.
Reports disciplinary issues and customer complaints to management.
About Us
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
High School Diploma / GED and at least 1 year of general administrative experience supporting senior business leaders (ex: answering phones, making travel arrangements, distributing correspondence, etc.).
Experience coordinating and scheduling multiple events simultaneously.
Experience managing calendar for 1 or more senior business leaders (for example: setting up meetings and determining the priority of meeting requests and events).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience establishing and maintaining relationships within a team.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Preferred Qualifications
Prefer least 2 years of general administrative experience supporting senior business leaders.
Prefer Associate's or Bachelor's Degree.
Prefer to have prior work experience with Walgreens.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 - $30.29 / Hourly
