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Customer Service 4

PDS Defense • Simpsonville, SC • 5h ago

Call Center/Customer Service

Customer Service 4 SIMPSONVILLE, SC Posted: 10/28/2026

Job Description

Job ID#:

226950

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

PDS Defense, Inc. is seeking a Aviation/Aerospace Customer Service Representative 4, in Simpsonville, SC. Job ID#226950

Job Description:

Reporting to the Customer Service Manager, the Customer Service Representative will serve as liaison between internal sales, supply chain logistics, quality, production and external customer for all customer service related activities. This position is required to display a sense of leadership to each issue/task received by demonstrating effective listening, positive and detailed communication and the desire to resolve each issue with the highest level of service possible.

JOB RESPONSIBILITIES

Manages and maintains customer portal which is the vehicle for quotes, purchase orders and quality notifications. The acceptance of these items/actions is time sensitive and must be accomplished within the specified guidelines.

Reviews request for quote (RFQ) to ensure that all documentation including, customer specifications, has been received prior to submitting to the Cost Estimating department.

Creates and submits quote proposal to customer based on the approval of business development within 24 hours (KPI). Communicates pricing negotiations between customer and business development.

Verifies orders received are compliant with the associated quote or existing contract. Communicates discrepancies with customer and follows though until revised purchase order.

Submits purchase orders for contract review and follows up with any department causing a delay with order entry. Creates order and provides customer with acknowledgement within assigned 24 hours (KPI).

Responsible for submitting Engineering Change Request from customer to the appropriate team for cost and schedule impact. Communicate impact to customer and implement change if accepted.

Responsible for communicating alerts to the customer on delayed deliveries and providing detailed recovery plan.

Research return request and authorize return of material (RMA) based on appropriate guidelines which includes warranty, reason for return, etc. Communicate evaluation charge if applicable. Follow though on RMA process is required upon receipt of return.

Provides supporting documentation to the finance team which assists in the reconciliation of debits/credits.

Contributes to the performance of the customer service team by providing knowledge of dedicated account and the willingness to cross train.

Communicate and resolve scorecard discrepancies with dedicated account to ensure accuracy of supplier rating is captured.

Performs all other related duties as required.

MINIMUM REQUIREMENTS:

Associate's degree, preferably in Business Administration or equivalent experience in the customer service industry

Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook).

Strong communication skills, oral and written

Strong organization skills

Education: Associate's degree, preferably in Business Administration or equivalent experience in the customer service industry

Experience: with degree at least 1 year, in lieu of a degree at least 6 years of experience in customer service industry

Citizenship: US Citizen or US Person (Green Card Holder)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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