Back to Jobs search

Consumer Services Specialist

UMB Bank • Providence, RI • 11h ago

MO-REMOTE

VA-REMOTE

OK-REMOTE

ID-REMOTE

WV-REMOTE

WI-REMOTE

WA-REMOTE

UT-REMOTE

TX-REMOTE

TN-REMOTE

SD-REMOTE

SC-REMOTE

PA-REMOTE

OR-REMOTE

OH-REMOTE

NY-REMOTE

NJ-REMOTE

NE-REMOTE

NC-REMOTE

MN-REMOTE

MI-REMOTE

MD-REMOTE

MA-REMOTE

KS-REMOTE

IL-REMOTE

IA-REMOTE

GA-REMOTE

FL-REMOTE

DE-REMOTE

DC-REMOTE

CT-REMOTE

CO-REMOTE

CA-REMOTE

AZ-REMOTE

AL-REMOTE

ND-REMOTE

WY-REMOTE

MT-REMOTE

VT-REMOTE

NV-REMOTE

IN-REMOTE

LA-REMOTE

ME-REMOTE

NH-REMOTE

RI-REMOTE

MS-REMOTE

NM-REMOTE

KY-REMOTE

AR-REMOTE

R-9613

We are currently hiring for our next call center class that will start Monday, January 11th, 2027 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We're excited to talk with you if you have:

High School Diploma or equivalent

Proficient in the English language

1-2 years customer service or similar work experience

Knowledge of basic banking products including checking, debit, and credit card accounts

Ability to interact with and manage multiple computer systems to access client information.

Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Demonstrates the ability to learn and pass assessments/training certificates.

Demonstrates pleasant phone and interaction skills with customers.

MUST be able to work any shift during our Service Center hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT.

Targeted compensation for this opening: The posted salary range reflects the broadest standard range for this role, including all locations. The anticipated compensation for this specific opening is $19/hr.

This position was posted on 10/20/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$33,786 - $49,698

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

LI-JH1

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

Similar Jobs

Oracle NetSuite Senior Solution Consultant Business Services Industry

Oracle • Providence, RI • 17h ago

Management & Administrative

Job Description Senior Solution Consultant Business Services Industry Shape the Future of Business Services with the World's #1 AI Cloud ERP Oracle NetSuite Twenty-five years ago, Oracle NetSuite pioneered cloud ERP. Tod...

17h ago

Go to Apply

Admissions Clerk

Bear Mountain Health Care • Franklin, MA • 1d ago

Management & Administrative

Admissions Clerk The Gardens at Cedarwood, Franklin, Massachusetts About The Gardens at Cedarwood At The Gardens at Cedarwood, our mission is to engage every healthcare provider as a team member, using all necessary reso...

1d ago

Go to Apply

Senior Offering Manager - Mainframe Managed Services

Ensono • Providence, RI • 2d ago

Management & Administrative

Senior Offering Manager - Mainframe Managed ServicesRemote - United StatesJR013967 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable ou...

2d ago

Go to Apply

Customer Service Associate

Walgreens • East Providence, RI • 3d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

3d ago

Go to Apply

Aftercare Recovery Specialist (Human Services Coordinator I) On Site

State of Massachusetts • Taunton, MA • 3d ago

Management & Administrative

The Recovery from Addictions Program (RAP) operated by the Department of Mental Health (DMH) is seeking a dynamic individual to participate in individual/team meetings and providing advocacy for clients while discharge p...

3d ago

Go to Apply

Strategic Account Manager

iCIMS • Providence, RI • 3d ago

Management & Administrative

Job Overview As a Strategic Account Manager, you'll be responsible for maintaining best in class relationships with iCIMS most strategic clients in an assigned territory. The SAM will develop, nurture and sustain positiv...

3d ago

Go to Apply

Supply Chain Transformation Project Manager

ThermoFisher Scientific • Plainville, MA • 3d ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Supply Chain Transformation Project Manager Location: Maplewood, MN or Charlotte, NC- Relocation assistance not provided Work Authorization...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Woonsocket, RI • 3d ago

Management & Administrative

3d ago

Go to Apply

Account Manager (NYC)

The Hertz Corporation • Providence, RI • 3d ago

Management & Administrative

The Day in Life: The Corporate Sales Account Manager is responsible for being customer-driven and growth-oriented, driving business growth, and capitalizing on opportunities that result in increased revenue within the co...

3d ago

Go to Apply

Senior Product Marketing Manager, Infrastructure

Coinbase • Providence, RI • 4d ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. The Infrastructure Marketing team is building awareness and demand for Coinbase's stablecoin payments, trading, agentic finance, and...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)