Strategic Account Manager

iCIMS • Holmdel, NJ • 7h ago

Job Overview

As a Strategic Account Manager, you'll be responsible for maintaining best in class relationships with iCIMS most strategic clients in an assigned territory. The SAM will develop, nurture and sustain positive and productive long-term relationships to optimize client's return on investment in iCIMS products / services and to promote renewals, expansion and customer satisfaction. The SAM will fully understand the customer's business, people strategies and needs, both now and in the future, and will effectively partner with a Customer Success Manager and Technical Account Manager Customer. The SAM reports to the Vice President of Strategic Sales.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives.

Manages some of iCIMS largest and strategic accounts including the "parent" and "child" relationships on a global basis.

Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.

Manages the selling, renewal, and all contracting processes.

Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client's return on investment.

Partners with internal cross-functional teams to understand - and strategically influence- customer goals and key performance metrics; Works closely with Customer Solutions Consultants.

Conducts account reviews to focus on client's needs to innovate in partnership.

Creates success via innovative solutions to customer issues.

Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS' values.

Qualifications

8+ years of account management or customer relationship management experience desirable

Passionate about problem solving, relationship building and creating customer loyalty.

Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Skilled at managing relationships with senior level executives within moderately complex organizations.

Ability to effectively overcome customer concerns and create a win-win outcome.

Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.

Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer's organization and

Ability to travel 25-30% and work flexible hours when needed.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $140,000-$165,000. Additional compensation for this role includes commission up to 50% of base salary, which commission program is based on personal, department and/or company performance, where applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

iCIMS

Go to Apply

Share this job

Similar Jobs

Vice President - Supply Chain Management

LANXESS Corporation • Fords, NJ • 7h ago

Management & Administrative

Experience Required 15 - 20 years Minimum Education Required Bachelor Degree Compensation $15.92 / Hourly Hours Per Week 40 Number Of Positions 1 Shift First Shift (Day) Job Description Job Highlights Set the global supp...

7h ago

Go to Apply

Operations Manager

Circles • New Brunswick, NJ • 7h ago

Management & Administrative

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client a...

7h ago

Go to Apply

Director of Social Services, Sub-Acute Rehab

Springpoint Senior Living, Inc. • Monroe Township, NJ • 7h ago

Management & Administrative

Description Village Point is seeking an experienced Director of Social Services, Sub-Acute Rehab, to join our team! Village Point is a Springpoint Senior Living Community located in Monroe, NJ. At Springpoint, the Direct...

7h ago

Go to Apply

Warehouse & Inventory Assistant

System One • Parlin, NJ • 11h ago

Management & Administrative

Job Title: Warehouse & Inventory Assistant Location: Parlin, NJ Type: Temp-to-hire Compensation: $20 - $22 per hour (based on experience) Hours: Monday - Friday, 8:00 AM - 4:30 PM Warehouse & Inventory Assistant...

11h ago

Go to Apply

Director of Career Services

Lincoln Technical Institute • Union, NJ • 1d ago

Management & Administrative

Lincoln Tech has an opening for a Director of Career Services. We are seeking a professional who possesses exceptional leadership qualities, sales and managerial skills. In this role, you will develop strong industry rel...

1d ago

Go to Apply

Janitorial Area Manager

ABM Industries • Woodbridge, NJ • 1d ago

Management & Administrative

Overview Annual Salary: $60,000-65,000k plus commission The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geo...

1d ago

Go to Apply

Sales Manager

Six Flags • Jackson, NJ • 1d ago

Management & Administrative

Overview: Job Type: Full- Time Pay Type: Salary Category: Marketing and Group Sales Location: Six Flags Great Adventure The Manager, Group Sales will be responsible for overseeing the group sales department. This role is...

1d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Hillside, NJ • 1d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

1d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Cranford, NJ • 1d ago

Management & Administrative

1d ago

Go to Apply

Administrative Assistant

Robert Half • Eatontown, NJ • 2d ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to support a busy collections team in New Jersey. This contract-to-permanent opportunity is ideal for someone who is organized, detail-oriented, a...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)