Warehouse Operations Manager

Roskam Foods • Kentwood, MI • 2h ago

Position Description and Purpose:

Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We're a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we're on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners.

Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.

Key Essential Functions/Duties: Operations Leadership

Manage daily warehouse operations across shipping, receiving, staging, inventory control, storage, production support, and material flow.

Lead a 24/5 to 24/7 operation while balancing customer service, production needs, labor coverage, space utilization, and operational priorities.

Ensure materials, packaging, ingredients, and finished goods are moved, stored, scanned, and documented accurately and on time.

Partner with Production, Planning, Quality, Maintenance, Customer Service, Transportation, and Plant Leadership to remove constraints and improve workflow.

Budget, KPI, and Financial Accountability

Maintain warehouse operating expenses at or below approved budget while protecting safety, quality, customer service, and compliance requirements.

Own budgets for labor, equipment rental and lease, material handling equipment repair, and other assigned warehouse operating expenses.

Monitor and manage key performance indicators including cost per pound sold, cost per pallet moved, safety RIIR, pallets per hour, housekeeping, inventory accuracy, utilization, and labor productivity.

Prepare and communicate performance updates, action plans, root cause analysis, and corrective actions when performance is off target.

Food Safety, Employee Safety, and Compliance

Promote a proactive safety culture that protects employees, contractors, visitors, products, and company assets.

Ensure warehouse practices comply with food safety, sanitation, allergen control, GMP, quality, security, regulatory, and company requirements.

Maintain high standards for housekeeping, dock safety, trailer safety, pedestrian and forklift traffic, rack integrity, and equipment condition.

Ensure timely reporting and follow-up of incidents, near misses, hazards, audits, corrective actions, and employee safety concerns.

Systems, Process Discipline, and Continuous Improvement

Provide leadership and subject matter expertise for warehouse management systems, yard management systems, and ERP processes, including Microsoft Dynamics.

Ensure warehouse transactions are completed accurately and timely in WMS, YMS, ERP, scanning, and reporting tools.

Use data, KPI trends, employee input, and root cause problem-solving to improve productivity, accuracy, service, safety, space utilization, and cost performance.

Standardize warehouse processes, expectations, training, audits, and escalation routines to improve operational consistency.

People Leadership and Core Values

Hire, onboard, train, coach, schedule, develop, and hold accountable warehouse supervisors, material handlers, coordinators, and other assigned employees.

Build a culture aligned with Roskam Foods core values, with emphasis on accountability, teamwork, respect, integrity, customer focus, and continuous improvement.

Conduct performance discussions, address attendance or conduct issues, support employee recognition, and develop bench strength for f

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