Customer Service Representative

Robert Half • Oconto, WI • 13h ago

Description

Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Oconto, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.

In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.

Why Join Us?

Opportunity to transition into a permanent position

Meaningful work supporting a mission-driven organization

Collaborative and supportive team environment

$1,000+ Quarterly Performance Bonus available to all contractors and employees

Key Responsibilities

Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.

Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.

Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.

Document customer interactions thoroughly to ensure complete and up-to-date records.

Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.

Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.

Escalate complex issues to the appropriate team members to ensure timely and effective resolution.

Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.

This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.

Requirements - Previous experience in customer service, call center support, or a similar client-facing role.

Demonstrated ability to manage inbound calls effectively while maintaining professionalism and courtesy.

Experience with order entry and accurate data input in a fast-paced environment.

Strong verbal communication skills with the ability to listen carefully and respond clearly.

Comfort handling both inbound and outbound calls as part of daily responsibilities.

Solid organizational skills and attention to detail when documenting customer interactions.

Ability to multitask, prioritize work, and remain composed during high call volumes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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