Position Overview
We are seeking experienced Customer Service Representatives to join a healthcare-focused call center team. In this role, you will assist members, providers, and customers by handling inbound calls, answering questions, researching information, and accurately documenting interactions across multiple systems.
This role requires strong communication skills, attention to detail, and the ability to navigate several applications while providing exceptional customer service.
Responsibilities
Handle high-volume inbound customer service calls in a call center environment
Respond to inquiries regarding prior authorizations, healthcare-related questions, and other confidential information
Document customer interactions accurately and efficiently
Research and resolve customer concerns while maintaining quality standards
Navigate multiple computer systems simultaneously during customer conversations
Make follow-up calls as needed to provide updates or additional support
Meet performance expectations related to quality, accuracy, and productivity
Manage approximately 50-100 calls per day depending on call complexity
Qualifications
Minimum 1 year of recent high-volume call center experience
Healthcare, medical, pharmacy, or insurance customer service experience preferred
Strong customer service and communication skills
Excellent data entry and attention to detail
Ability to work across multiple systems and applications simultaneously
Typing speed of at least 30 WPM
Stable work history with demonstrated job tenure
Strong computer and navigation skills
Training
Training Schedule: Monday-Friday, 10:00 AM - 6:30 PM EST for 4 weeks
Successful completion of training requires:
Active participation
Completion of assigned worksheets and exercises
Passing assessments with an average score of 90% or higher
Schedule after training:
Must be available 7 days a week from 5a-10p (will have set schedule assigned within those hours)
Growth Opportunities
This organization is known for promoting from within and providing employees with long-term career advancement opportunities. Contractors frequently move into permanent positions and advance into areas such as:
Quality Assurance
Client Administration
Workforce Management & Reporting
Claims
Prior Authorization
Training
Team Lead and Supervisor Positions
Employees may also have opportunities to advance into higher-level customer service roles with increased compensation.
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Application Deadline
This position is anticipated to close on Oct 26, 2026.
Workplace Type
This is a fully onsite position in Plymouth,MI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
